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UCCX integration on Sockets

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UCCX integration on Sockets
Answer
4/25/11 7:33 PM
Hi, We are Gold partners for Cisco. For one of my customers, they want to integrate the UCCX with CRM for screen pop-up. Just wanted to check, if we can integrate the same using TCP/IP socket...by using CTI deveopment kit???
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RE: UCCX integration on Sockets
Answer
4/29/11 3:14 AM as a reply to Adnan Jafri.
I'm unsure what you're actually asking but if you want to get your application to be notified when an agent receives a call and to get data from CCX - yes you can do that with the CTI development kit.

B.
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RE: UCCX integration on Sockets
Answer
10/2/11 1:24 PM as a reply to BRETT LOONEY.
I'm unsure what you're actually asking but if you want to get your application to be notified when an agent receives a call and to get data from CCX - yes you can do that with the CTI development kit.

B.
Hi - Cn you help me where can I get the CTI development kit for do development. Customer already ordered premium licenses, can we get CTI development kit that?
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RE: UCCX integration on Sockets
Answer
10/2/11 1:29 PM as a reply to Adnan Jafri.
Hi - Can you help me on...where can I get the CTI development kit for doing development. Customer already ordered premium licenses, do we get CTI development kit with that?
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RE: New Message from Adnan Jafri in Unified Contact Center Express CTI (UCC
Answer
10/3/11 7:09 PM as a reply to Adnan Jafri.
There is no development kit for UCCX CTI. It is a tcp/ip socket based protocol. The protocol guide is here http://developer.cisco.com/web/uccxcti/docs
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