Hi All,
We have many UCCX "V7.x" centers arround the world, and we want to establish listener on each uccx to communicate data when events arrived (calls, end calls....) and some reporting statistics to a centralized java web application.
I don't really know UCCX Technology, but I know well how to WebService (SOAP...), SOA.....
Can you please advice me what to use with uccx to work with webservices, is there any other technology easy to use to communicate with tier applications?
the ucxx will act like a consumer of service : example: when call event arrive  it will send to a provider ( java web app)  some information.
and sometime it will act like a provider: example : the java web app will ask for reporting data.
 
Can you please give me some idea and tell me if I'm in the right way or not ?
 
is Trigger & steps still used in uccx 7 and higher versions?
 
Is uccx providing webservices solutions (to invoke using wsdl's)?
 
thank's in advance

Hi David,
Thank You for the answer. I understand by your answer that i have to use CTI Technology? and what about JTAPI? I see also that in uccx you can configure triggers & tasks and you can invoke inside steps java methods! so why not invoke web services inside Java classes?


BR

Thank you again for the quick answer.
Where can I find an emulator of uccx CTI to start my first developement test and learn how it works ? do you have any idea if such a vm exists?
 
BR