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RE: New Message from amit gandhi in Unified Contact Center Express CTI (UCC

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UCCXCTI - Supervisor Desktop
Answer
9/8/12 5:52 AM
hi,
     When agent is logged-in using UCCXCTI protocol, they are not shown up in Cisco Supervisor desktop. Is there any Cisco document or URL where this is official confirmed?
 
thanks.
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RE: New Message from amit gandhi in Unified Contact Center Express CTI (UCC
Answer
9/10/12 3:47 PM as a reply to amit gandhi.
This is as expected. CAD Supervisor desktop uses a proprietary protocol to view agents. Agents not logged in with CAD will not show up in Supervisor desktop.
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RE: New Message from amit gandhi in Unified Contact Center Express CTI (UCC
Answer
9/11/12 3:51 AM as a reply to David Lender.
This is as expected. CAD Supervisor desktop uses a proprietary protocol to view agents. Agents not logged in with CAD will not show up in Supervisor desktop.

 
Thanks for your response.
 
We are system integrators, it gets hard to convince a client without any Cisco document stating this. 
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