Sabina Mirauta:
Hello Cisco,
I have the requirement to
develop a Java application using the Cisco UCC Express CTI Protocol. Is there a
Java API for this like CTIOS for UCCE? Or at least a WebService interface I can use? I've read the document "Cisco
Unified Contact Center Express CTI Protocol Developer Guide" and I didn't
find any link to Java...
Thank you,
Sabina Mirauta
There is not a Java API for UCCX CTI protocol. UCCX CTI protocol and CTI
Server protocol are both TCP/IP socket based messaging protocols.
You
may wish to look into using Cisco Finesse which will shortly offer a
UCCX version. Finesse is both an agent desktop and a Webservices API.
More information about Finesse can be found here http://developer.cisco.com/web/finesse
