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RE: New Message from Achal Gupta in Unified Contact Center Express CTI (UCC

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RETRIEVE_CALL_REQ not working properly?
Answer
10/9/12 12:19 PM
If I am correct then, in order to resume an existing held call, we use RETRIEVE_CALL_REQ. So i created this function. Its almost similar to HOLD_CALL_REQ with the exception that we dont have to add the boolean in fixed part of the message.
However after repeated debugging, i am still not able to figure out why this function is not working. When i send a message to the server, i get the following response:
MsgType: FAILURE_CONF, BodyLength: 110
Invoke ID: 22
  status: 3
  text: com.cisco.Ged188.CRACTIInvalidMessageException: illegal message field of
 type: CONNECTION_DEVID_TAG
 
However I checked, and i am sending the correct value of connection_device_id. Can someone please help me on this? emoticon
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RE: New Message from Achal Gupta in Unified Contact Center Express CTI (UCC
Answer
10/9/12 2:30 PM as a reply to Achal Gupta.
It would appear your message is not formed correctly. Look at the MIVR log to see what Connection Device ID is being received by UCCX CTI.
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