List of capabilities provided by UCCX Basic, Premium and Enhanced licenses

RE: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express C

2011-01-15T07:32:01Z

This helped a lot. Thank you very much. I have one more outstanding question on CDN - Does the CDN agreement provide us the option to run JDBC queries from our application to the Cisco Unified Contact Center Express database, in order to fetch multi-channel data, outside of what can be obtained using UCCX CTI API(s)? Thanks, Ashwin ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Friday, January 14, 2011 1:16 AM To: cdicuser@developer.cisco.com Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)": -------------------------------------------------------------- Hi, Pls refer the link; http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implemen tation_design_guides_list.html Nalaka Kariyawasam Advisory IT Specialist IBM Global Services, IBM Sri Lanka (Embedded image moved to file: pic18543.gif) (Embedded image moved to file: pic30629.jpg): IBM WTC, #48, Nawam Mawatha, Colombo 2, Sri Lanka, (Embedded image moved to file: pic31939.jpg):+ 94-11-2493500 x542 (Embedded image moved to file: pic07041.jpg) :+ 94-777-722876 (Embedded image moved to file: pic00319.jpg): nalakak@lk.ibm.com From: Cisco Developer Community Forums To: "cdicuser@developer.cisco.com" Date: 01/14/2011 01:50 PM Subject: New Message from eGain eGain in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): RE: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express C eGain eGain has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)": -------------------------------------------------------------- Thank you for the quick response. Please can you point me to the SRND document link? ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com ] Sent: Thu 1/13/2011 11:53 PM To: cdicuser@developer.cisco.com Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)": -------------------------------------------------------------- Hi, You can refer to the SRND document for your release. It have a very good comparison on the product capabilities with different licensing, Nalaka Kariyawasam Advisory IT Specialist IBM Global Services, IBM Sri Lanka (Embedded image moved to file: pic00975.gif) (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha, Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+ 94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg) :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg): nalakak@lk.ibm.com -- To respond to this post, please click the following link: < http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2 904829 > or simply reply to this email. -- To respond to this post, please click the following link: < http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2 903874 > or simply reply to this email. -- To respond to this post, please click the following link: or simply reply to this email.

RE: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express C

2011-01-14T14:10:01Z

Thank you for the quick response. Please can you point me to the SRND document link? ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thu 1/13/2011 11:53 PM To: cdicuser@developer.cisco.com Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)": -------------------------------------------------------------- Hi, You can refer to the SRND document for your release. It have a very good comparison on the product capabilities with different licensing, Nalaka Kariyawasam Advisory IT Specialist IBM Global Services, IBM Sri Lanka (Embedded image moved to file: pic00975.gif) (Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha, Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+ 94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg) :+ 94-777-722876 (Embedded image moved to file: pic22946.jpg): nalakak@lk.ibm.com -- To respond to this post, please click the following link: or simply reply to this email.

Question on CDN agreement for UCCX CTI

2011-01-14T02:58:53Z

Does the CDN agreement allow for client applications to perform direct DB dips to the UCCX DB through a SQL Server linked connection to fetch/integrate multi-channel data. Thanks.

List of capabilities provided by UCCX Basic, Premium and Enhanced licenses

2011-01-14T02:56:41Z

Hi, Can anyone confirm the list of product capabilities that are available with: 1. UCCX Basic licenses 2. UCCX Premium licenses 3. UCCX Enhanced licenses Thanks.