UCCX 8 - No CALL_CONNECTION_CLEARED_EVENT after outbound call ends http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-20T00:18:19Z 2013-05-20T00:18:19Z Krunoslav Sabljak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3800673 2011-04-29T15:14:30Z 2011-04-29T15:13:55Z

Hi everybody!   I'm having some problems with recieving call events when using outbound feature in uccx 8.   The problem is:   when the outbound call ends (the client terminates the call), sometimes the application does not receive neither AGENT_STATE_EVENT or CALL_CONNECTION_CLEARED_EVENT.   To be precise, the order of events receiving should be: 1. AGENT_STATE_EVENT, with CSQState set to 5 (WORK) 2. CALL_CONNECTION_CLEARED_EVENT.   Based on those two events i can simulate "button mask" appropriate for Agent state "WORK". If i don't receive those two events, the last agent CSQState is still 4 (Talking). In the application we've implemented option to end call that generates CLEAR_CONNECTION_REQ request but in these situations there is no effect, the agent can hit the button a hundred times but the UCCX will not respond, there is no CLEAR_CONNECTION_CONF message or even CONTROL_FAILURE_CONF message.   But, if the agent hangs up using IP phone, in most cases (not all of them), application receives AGENT_STATE_EVENT and CALL_CONNECTION_CLEARED_EVENT.   If the agent terminates the call first (using application or IP phone), everything works just fine.   So, if anyone has a lucid explanation why is this happening, i would appreciate sharing your knowledge with me.   With regards,    

Krunoslav Sabljak 2011-04-29T15:13:55Z