Drop ringing call http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-21T18:21:11Z 2013-05-21T18:21:11Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6470654 2012-09-11T03:51:07Z 2012-09-11T03:51:07Z

[quote]This is as expected. CAD Supervisor desktop uses a proprietary protocol to view agents. Agents not logged in with CAD will not show up in Supervisor desktop.[/quote]   Thanks for your response.   We are system integrators, it gets hard to convince a client without any Cisco document stating this. 

amit gandhi 2012-09-11T03:51:07Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6457417 2012-09-08T05:52:56Z 2012-09-08T05:52:56Z

hi,      When agent is logged-in using UCCXCTI protocol, they are not shown up in Cisco Supervisor desktop. Is there any Cisco document or URL where this is official confirmed?   thanks.

amit gandhi 2012-09-08T05:52:56Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6402343 2012-08-31T07:47:23Z 2012-08-31T07:47:23Z

[quote]Your values appear correct. Suggest a review of the MIVR logs to see what is really happening.[/quote]   As per MIVR logs {length=42 type=SET_AGENT_STATE_REQ,invokeId=4,agentState=LOGIN,eventReasonCode=1,forcedFlag=True,agentID=gandhi,agentDN=0909,agentPwd=***** }   forced flag received is true.     I have gone through my application logs we are sending 0.  Actually no matter what I send (0,1,2,3,4,.A..Z), in MIVR it always comes as forced true.   I am using CTI protocol version 11 with UCCX 8.5.   Is there any possibility it is a version issue?   thx

amit gandhi 2012-08-31T07:47:23Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6388758 2012-08-30T14:59:22Z 2012-08-30T14:59:22Z

HI,       In SET_AGENT_STATE_REQ there is a ForcedFlag no matter what we set its value(0,1,2), agent can always forcefully login even if same id and extension is in use.   On login I am sending these values   AgentState AGENT_STATE_LOGIN (0) EventReasonCode 0 ForcedFlag 0 AgentExtension "1234" AgentID "agentid"  AgentPassword "password"    Any ideas what is missing or which value is sent wrong?   thx

amit gandhi 2012-08-30T14:59:22Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6388350 2012-08-30T11:03:42Z 2012-08-30T11:03:42Z

My bad.. device id was indeed invalid.

amit gandhi 2012-08-30T11:03:42Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6388334 2012-08-30T10:58:15Z 2012-08-30T10:58:15Z

hi,               Using MAKE_CALL_REQ I made call, while it is ringing I want to disconnect it. I tried CLEAR_CALL_REQ and CLEAR_CONNECTION_REQ but in both cases I am getting invalid callid specified. I am sure callid sent is valid.   Is there any specific request to end a ringing call?     thanks.

amit gandhi 2012-08-30T10:58:15Z