CRM integration with UCCX CTI http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=9819427 2013-06-19T19:28:00Z 2013-06-19T19:28:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9860027 2013-01-02T15:08:09Z 2013-01-02T15:08:09Z

Ganesh, This is outside the scope of the UCCX CTI forums, but Cisco has a CRM Connector for SAP CRM http://www.cisco.com/en/US/products/ps9117/index.html http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/InstallGdeForSAP.pdf You can also check with some of the UCCX application vendors via Cisco Marketplace https://marketplace.cisco.com/ Regards, David

David Lender 2013-01-02T15:08:09Z Matthew Gibson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9825092 2012-12-31T09:59:30Z 2012-12-31T09:59:30Z

Ganesh, There are third parties, such as AMC Technology, who make middleware which integrate UCCX and SAP: http://www.amctechnology.com/solutions/cisco Matt

Matthew Gibson 2012-12-31T09:59:30Z Ganesh K http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9819426 2012-12-31T04:40:49Z 2012-12-31T04:40:49Z

Hi, Is there any SAP CRM connectors for UCCX ? If not, can we write custom CTI functionalities to integrate with SAP CRM?   Thanks, Ganesh  

Ganesh K 2012-12-31T04:40:49Z