Cisco Agent Desktop state change thru IpPhone service http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5361217 2013-05-25T16:30:54Z 2013-05-25T16:30:54Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5472020 2012-04-16T15:36:03Z 2012-04-16T15:36:03Z

There is no integration between the IP Phone service API http://developer.cisco.com/web/ipps and UCCX CTI protocol.

David Lender 2012-04-16T15:36:03Z Thomas Johannesen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5361216 2012-03-27T12:26:04Z 2012-03-27T12:26:04Z

Hey.   Anyone have any idea about have to make a service on the ipphone that changes the state on the agent desktop.    I know have to build ipPhoneServices byut have never made any integratoin for remotely change the agent desktop status.   It is not an option to use the IpPhoneagent instead of the agent desktop because of alot of integration with inbound calls.   Hope anyone have an idea.   Regards Thomas

Thomas Johannesen 2012-03-27T12:26:04Z