is it possible that integrate UCCX 8.5 with salesforce ? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8547032 2013-05-21T15:13:43Z 2013-05-21T15:13:43Z yongxin chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8570437 2012-11-15T02:43:05Z 2012-11-15T02:43:05Z

Thank you David.

yongxin chen 2012-11-15T02:43:05Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8555854 2012-11-14T15:03:48Z 2012-11-14T15:03:48Z

UCCX CTI protocol is a TCP/IP socket message based protocol. It does not support COM components.

David Lender 2012-11-14T15:03:48Z yongxin chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8547031 2012-11-14T07:33:04Z 2012-11-14T07:31:44Z

Dear, is it possible that integrate UCCX8.5 with Salesforce ? Now Salesforce has some integrated conditions:  1 CTI system must support middleware of standard COM components 2 the COM components must support C++ COM Event Sink 3.COM component must be able to provide users in the CTI integrated process requires the CTI passed to the Salesforce.com application of various information parameter. ( such as recording file address, CTI telephone recording ID, IVR parameters and other information) - according to customers requirements.  4.COM component can be initialized in silence by a caller interface , as required in the interface case can be active to initialize COM component cannot be realized Salesforce.com CTI integration.

yongxin chen 2012-11-14T07:31:44Z