« Back to Unified Contact Center Express CTI (UCCXCTI)

UCCX Voice Browser issue

Combination View Flat View Tree View
Threads [ Previous | Next ]
UCCX Voice Browser issue
Answer
12/20/09 3:10 AM
Attached the test1.vxml and the audio files used.
 
The issue is that everytime an audio file is played on the voicebrowser on UCCX, a "click" heard at the end of each prompt. The Customer is using the UCCX voice browser to invoke the vxml document residing on a external vxml server which is further integrated with a ASR and TTS.

I have analyzed the audio files  and even deployed under our lab with CVP platforms and do not hear "click" on CVP platform.
 
Is there a way to get rid of "click" after every wav file.

Any help would be appreciated.
Flag

RE: New Message from Richa Mann in Unified Contact Center Express CTI (UCCX
Answer
12/21/09 8:16 PM as a reply to Richa Mann.
This would appear to be a product support issue and is not related to
UCCX CTI protocol. You may wish to open a TAC SR.
Flag