Combination View Flat View Tree View
Threads [ Previous | Next ]
Hi!
I am add in userToUserInfo field in MAKE_CALL_REQ.
But in CALL_DATA_UPDATE_EVENT I got this field empty.
The CallVariable1...10 working well.
Please help ASAP,
thanks

Per the UCCX CTI protocol Guide, call data update does not include user
to user info. The begin call and call delivered events do.

Hi!
You are right, but BEGIN_CALL_EVENT is also does not contain UUI data.
Attached 2 logs:
MIVR log it is contain below CTIMakeCallReqMsg message which show that I pass parameters right:

3296860: Mar 07 10:13:26.040 GMT+200 %MIVR-SS_RM-7-UNK processing msg: CTIMakeCallReqMsg CTIMgrTPCCReqMsg Socket:Socket invokeID:15176, peripheralId:1, callPlacementType :0, callMannerType: 0, alertRings: 0, callOption: 0, facilityType: 0, answeringMachine: 0, priority: false, postRoute: false, numNamedVariables:0, numNamedArrays:0, agentInstrument: 1002, dialedNumber: 90543273054, userToUserInfo: 31 31 33 37 35 39 37 39, callVar1: 11375979, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, callWrapupData: , facilityCode: null, authorizationCode: null, accountCode: null
3296861: Mar 07 10:13:26.055 GMT+200 %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 16868328 [91112/1] and agent agentcc


And my uccx log shows, that begin_call_event does not contain this UUI info(and callvar1 is set ok):
MsgType: BEGIN_CALL_EVENT, BodyLength: 54
  NumCTIClients: 0
  NumNamedVars: 0
  NumNamedArrays: 0
  CallType: 9
  ConnectionDeviceType: 0
  CallID: 16868328
  CalledPartyDisposition: 0
  ConnectionDeviceID: 1002
  ANI: 1002
  DNIS:
  DialedNumber:
  CallerEnteredDigits:
  CallWrapupData:
  UserToUserInfo:
  CallVar[1]: 11375979
  CallVar[2]:
  CallVar[3]:
  CallVar[4]:
  CallVar[5]:
  CallVar[6]:
  CallVar[7]:
  CallVar[8]:
  CallVar[9]:
  CallVar[10]:

Please help ASAP,

Thanks
Attachments:

For additional assistance, please open a Cisco TAC Service Request using
your CDN subscription number. Be sure to specify Technology: Other and
SubTechnology: Developer Services: Customer Contact Applications and
attach the MIVR logs to the Service Request.