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Cisco Agent Desktop Custimoztion

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Cisco Agent Desktop Custimoztion
Answer
12/1/10 10:49 AM
Hi,
 
We want to customize Cisco Agent Desktop. Can we get help for this from any body?
 
Best Regards,
Muzammel Haque 
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RE: New Message from MD.MUZAMMEL HAQUE in Unified Contact Center Express CT
Answer
12/1/10 11:38 AM as a reply to MD.MUZAMMEL HAQUE.
Hi,



Plz check below link.



http://developer.cisco.com/web/uccxcti





Regards,



Muhammad Amir Raza

Skype: amir-raza
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RE: Cisco Agent Desktop Custimoztion
Answer
12/2/10 3:36 PM as a reply to MD.MUZAMMEL HAQUE.
Hi,
 
We want to customize Cisco Agent Desktop. Can we get help for this from any body?
 
Best Regards,
Muzammel Haque 

 
What kind of customization? Do you want to customize the current Cisco Agent Desktop application or do you want to create your own Agent application?
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RE: New Message from MD.MUZAMMEL HAQUE in Unified Contact Center Express CT
Answer
12/2/10 10:21 PM as a reply to MD.MUZAMMEL HAQUE.
You will need to create your own custom agent desktop using the UCCX CTI protocol in whatever language you desire that supports creating a TCP/IP Socket connection and communication messages. No customization on Cisco Agent Desktop is available. You can configure CAD to screen pop into other apps. That is supported by the CAD product and the TAC.



Hope this helps.
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RE: New Message from Filipe Paredes in Unified Contact Center Express CTI (
Answer
12/7/10 1:57 PM as a reply to Filipe Paredes.
Hi,

Or you can check this for future agent desktop.

https://www.myciscocommunity.com/docs/DOC-19666


Regards,

Muhammad Amir Raza
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RE: New Message from David Lender in Unified Contact Center Express CTI (UC
Answer
12/7/10 3:05 PM as a reply to David Lender.
Hi,

Also check CAD 8.5 new features on below link. Could be helpful for you.


https://www.myciscocommunity.com/docs/DOC-19838#cf


Regards,

Muhammad Amir Raza
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RE: New Message from David Lender in Unified Contact Center Express CTI (UC
Answer
12/7/10 4:05 PM as a reply to Muhammad Amir Raza.
Hi,

Also check CAD 8.5 new features on below link. Could be helpful for you.


https://www.myciscocommunity.com/docs/DOC-19838#cf


Regards,

Muhammad Amir Raza

Hi,
 
Thank you for the reply. As CAD is configurable only through Cisco Desktop Admin so we can not make change as we want like as CTI. But as you mentioned UCCXCTI, is it Cisco application or any third party aplication so that we can develop our own CTI application for UCCX? Please give some details.
 
Best Ragards,
Muzammel  
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