Hi Amir,
 
I am also trying to develop the CTI application in C#, but have stucked in the start i.e. message format to be sent to UCCX.
 
I amd getting below message for openreq request :
 
"com.cisco.Ged188.CRACT IInvalid MessageException : invali d message type:"
 
It would be of great help, if you can guide me, for correct message format.
 
Thanks:
Satendra Gupta
 

Hi David,

Thanks a lot for suggestion. I have tried to troubleshoot it and was able to move bit ahead , but again stucked in the Float part.

I tried to troubleshoot in following steps:
1) Sent only fixed part of message (i.e BodyLength+messageTypeID+FIxedPart): In this case I am getting error of "Expecting some for input".

2) After it, I added the floating part to the message, but here I am getting this error:

" ..com.ci sco.Ged188.CRACT IInvalid MessageException: readMs g: Handled Inval idObject Exception:
Invalid defin ition for messag e of type: OPEN_ REQ; nested exce ption is: invali d definition for message
field o f type: CLIENT_I D_TAG; nested exception is: string not n"


Below is my code for Floating part:

//Floating Part
byte[] ClientID_FieldDataID = new byte[] { 1 }; //1 Byte; per doc no need to convert to network-order
byte[] ClientID_FieldDataLength = new byte[] { 9}; //1 Byte; per doc no need to convert to network-order
byte[] ClientID_Data = System.Text.Encoding.ASCII.GetBytes("dof001043"); //9 bytes

//----------Fixed part -----------------
Buffer.BlockCopy(lengthHeader, 0, _message, 0, lengthHeader.Length);
tempLen = lengthHeader.Length;
.
.
Buffer.BlockCopy(res4Byte, 0, _message, tempLen , res4Byte.Length);
tempLen += res4Byte.Length;
//-----------float part-----------

Buffer.BlockCopy(ClientID_FieldDataID, 0, _message, tempLen , ClientID_FieldDataID.Length);
tempLen += ClientID_FieldDataID.Length;
Buffer.BlockCopy(ClientID_FieldDataLength, 0, _message, tempLen , ClientID_FieldDataLength.Length);
tempLen += ClientID_FieldDataLength.Length;
Buffer.BlockCopy(ClientID_Data, 0, _message, tempLen , ClientID_Data.Length);
tempLen += ClientID_Data.Length;
.
.
//---other floating fields------------

m_socWorker.Send(_message); //--sending data to UCCX server


Any small type of help will be really great, as I have tried all sort of troubleshooting to find the mistake......checked at TCP sniffer level also,& found that the Hex data being sent from my application is exactly same as the hex data being sent through C++ sample application provided in developer community, but Through c++ sample application resonse is coming success i.e. (OPEN_CONF etc) but in my application I am getting this error:

" ..com.ci sco.Ged188.CRACT IInvalid MessageException: readMs g: Handled Inval idObject Exception:
Invalid defin ition for messag e of type: OPEN_ REQ; nested exce ption is: invali d definition for message
field o f type: CLIENT_I D_TAG; nested exception is: string not n"


Please guide me, in floating part..

Thanks:
Satya

Hi David,

There was little mistake in data type in my code..now its resolved .........

Request sent from my application is:

00 00 00 5D 00 00 00 03 00 00 00 02 00 00 00 0A
00 00 00 78 00 00 00 00 00 00 00 07 00 00 00 07
00 00 3F FF 00 00 00 0F 00 00 00 00 00 00 00 00
00 00 00 00 01 0A 64 6F 66 30 30 31 30 34 33 00
02 09 50 73 33 31 32 33 34 35 36 04 05 31 31 38
31 00 06 05 31 31 38 31 00 C2 0A 64 6F 66 30 30
31 30 34 33 00


which is equvalentt to :
openreq -v 10 -t 120 -s 7 -c 7 -a 16383 -g 15 -i dof001043 -p Ps3123456 -e 1181 -m 1181 -d dof001043

I am getting below respose from UCCX server:
00 00 00 1A 00 00 00 04 00 00 00 02 00 00 00 07
00 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00
00 09

Which is same as what I am getting thru msclient(Sample c++ application) ..... above hex value is equivalent to :

MsgType: OPEN_CONF, BodyLength: 26
Invoke ID: 1
ServiceGranted: 0x7
PeripheralOnline: 1
AgentState: 9
agent_extension:
agent_instrument:
agent_id:

Now to move ahead,.... i need to capture the events.. As per request message I've mentioned the service requested value to 7, so i shoud get ringing event+answered event+ held event, but I am not getting any response.

Please suggest, if I am sending anything wrong in the request...

Thanks in advance...

Satya

I was following CTI developer guide of protocol 10, and I had put AGENT_ID_TAG=194 as per doc in the sending message 


message sent to UCCX:


BYTE ARRAY sent to UCCX:


00 00 00 5D 00 00 00 03 00 00 00 02 00 00 00 0A
00 00 00 78 00 00 00 00 00 00 00 07 00 00 00 07
00 00 3F FF 00 00 00 0F 00 00 00 00 00 00 00 00
00 00 00 00 01 0A 64 6F 66 30 30 31 30 34 33 00
02 09 50 73 33 31 32 33 34 35 36 04 05 31 31 38
31 00 06 05 31 31 38 31 00 C2 0A 64 6F 66 30 30
31 30 34 33 00 


After seeing your response I just checked the log(attachment 1: Cisco001MIVR078(AGENT_ID_TAG-194).zip), and found that the UCCX server was getting ips as:
OPEN_REQ,invokeId=2,idleTimeout=120,versionNumber=10,servicesRequested=7,callMsgMask=7,agentStateMask=16383,configMsgMask=15,clientID=dof001043,clientPass=[B@72b16e,appPathID=0,clientSignature=null,agentExt=1181,agentInstrument=1181,agentIDlong=dof001043,agentID=null,reserve1=0,reserve2=0,reserve3=0,invokeId=2




As per this log AgentID was null, and value of agentID was getting passed to agentIDlong. 


So I checked the CTI developer guide for protocol 13-14 and as per this doc AGENT_ID_TAG is mentioned as 5. so after changing the AGENT_ID_TAG to 5,(checked response after changing version=14 in message) I am receving this response:



00 00 00 28 00 00 00 04  00 00 00 03 00 00 00 07
00 00 00 00 00 00 00 00  00 00 00 00 00 01 00 00
00 09 E4 02 00 01 D0 04  00 00 00 00 E0 02 00 01



here, Header=00 00 00 28 00 00 00 04
invoke ID=00 00 00 03
service granted: 00 00 00 07
res1,res2,res3=00 00 00 00 00 00 00 00  00 00 00 00
PG status: 00 01
Agent Status: 00 09


After this I am getting floating poart as:
 E4 02 00 01 D0 04  00 00 00 00 E0 02 00 01


Converted it to equivalent ascii value but not getting Agent Instrument/Agent Extension/Agent ID values.




I've attached the log for this case also(attachment2: Cisco001MIVR084(AfterChanging AgentIDTAG-5).zip).




Please guide...


Satendra..

Attachments:

Also, can you login your agent using CAD, change state a few times, and then place a call to the agent, answer and then release the call and finally logout the agent?

You can then look at that message flow in the MIVR log and try to duplicate it with your app.

Hi David,

I am able to get the events and able to perform telephony functionalities through my application

Thanks:
Satendra
email: satendra.08@gmail.com

You cannot have more than 1 agent mode connection on behalf of a single agent. You will need to create a bridge mode connection in order to receive events for CAD controlled agents.

Hi David,

As per your post that:

"You cannot have more than 1 agent mode connection on behalf of a single agent. You will need to create a bridge mode connection in order to receive events for CAD controlled agents."


But as stated in my last post, that I am able to open a agent mode connection on behalf of a single agent, i.e agent is logged in through CAD, and I opened stream for this agent through my application in agent mode and I am able to control this agent's states(ready/not ready/logout) through my cti application. Only issue which I am facing is that I am not able to get the events.

Need your help to understand, why only events are not being sent from CTI server to my cti application whereas other operations can be performed thru my application, when same agent is logged in thru CAD.

Thanks
Satendra