Hi,
You can refer to the SRND document for your release. It have a very good
comparison
on the product capabilities with different licensing,

Nalaka Kariyawasam
Advisory IT Specialist
IBM Global Services,
IBM Sri Lanka
(Embedded image moved to file: pic00975.gif)
(Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
:+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
nalakak@lk.ibm.com

Attachments:

Thank you for the quick response. Please can you point me to the SRND document link?

________________________________

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thu 1/13/2011 11:53 PM
To: cdicuser@developer.cisco.com
Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI): Re: New Message from eGain eGain in Unified Contact Center Express CTI (UCC


NALAKA KARIYAWASAM has created a new message in the forum "Unified Contact Center Express CTI (UCCXCTI)":
--------------------------------------------------------------
Hi,
You can refer to the SRND document for your release. It have a very good
comparison
on the product capabilities with different licensing,

Nalaka Kariyawasam
Advisory IT Specialist
IBM Global Services,
IBM Sri Lanka
(Embedded image moved to file: pic00975.gif)
(Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam Mawatha,
Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
:+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
nalakak@lk.ibm.com
--
To respond to this post, please click the following link:
<http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2904829>
or simply reply to this email.

This helped a lot. Thank you very much.



I have one more outstanding question on CDN -



Does the CDN agreement provide us the option to run JDBC queries from
our application to the Cisco Unified Contact Center Express database, in
order to fetch multi-channel data, outside of what can be obtained using
UCCX CTI API(s)?



Thanks,

Ashwin



________________________________

From: Cisco Developer Community Forums
[mailto:cdicuser@developer.cisco.com]
Sent: Friday, January 14, 2011 1:16 AM
To: cdicuser@developer.cisco.com
Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center
Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
Re: New Message from eGain eGain in Unified Contact Center Express CTI
(UCC



NALAKA KARIYAWASAM has created a new message in the forum "Unified
Contact Center Express CTI (UCCXCTI)":
--------------------------------------------------------------
Hi,

Pls refer the link;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implemen
tation_design_guides_list.html


Nalaka Kariyawasam
Advisory IT Specialist
IBM Global Services,
IBM Sri Lanka
(Embedded image moved to file: pic18543.gif)
(Embedded image moved to file: pic30629.jpg): IBM WTC, #48, Nawam
Mawatha,
Colombo 2, Sri Lanka, (Embedded image moved to file: pic31939.jpg):+
94-11-2493500 x542 (Embedded image moved to file: pic07041.jpg)
:+ 94-777-722876 (Embedded image moved to file: pic00319.jpg):
nalakak@lk.ibm.com



From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Date: 01/14/2011 01:50 PM
Subject: New Message from eGain eGain in Unified Contact Center Express
CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
RE: New Message from NALAKA KARIYAWASAM in Unified Contact
Center Express C



eGain eGain has created a new message in the forum "Unified Contact
Center
Express CTI (UCCXCTI)":
--------------------------------------------------------------
Thank you for the quick response. Please can you point me to the SRND
document link?

________________________________

From: Cisco Developer Community Forums
[mailto:cdicuser@developer.cisco.com
]
Sent: Thu 1/13/2011 11:53 PM
To: cdicuser@developer.cisco.com
Subject: New Message from NALAKA KARIYAWASAM in Unified Contact Center
Express CTI (UCCXCTI) - Unified Contact Center Express CTI (UCCXCTI):
Re:
New Message from eGain eGain in Unified Contact Center Express CTI (UCC


NALAKA KARIYAWASAM has created a new message in the forum "Unified
Contact
Center Express CTI (UCCXCTI)":
--------------------------------------------------------------
Hi,
You can refer to the SRND document for your release. It have a very good
comparison
on the product capabilities with different licensing,

Nalaka Kariyawasam
Advisory IT Specialist
IBM Global Services,
IBM Sri Lanka
(Embedded image moved to file: pic00975.gif)
(Embedded image moved to file: pic31871.jpg): IBM WTC, #48, Nawam
Mawatha,
Colombo 2, Sri Lanka, (Embedded image moved to file: pic13675.jpg):+
94-11-2493500 x542 (Embedded image moved to file: pic06110.jpg)
:+ 94-777-722876 (Embedded image moved to file: pic22946.jpg):
nalakak@lk.ibm.com
--
To respond to this post, please click the following link:
<
http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2
904829
>
or simply reply to this email.
--
To respond to this post, please click the following link:
<
http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/2
903874
>
or simply reply to this email.
--
To respond to this post, please click the following link:
<http://developer.cisco.com/web/uccxcti/forums/-/message_boards/message/
2904892>
or simply reply to this email.