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how can I pass the ANI or a collected PIN to the CRM with UCCX?

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how can I pass the ANI or a collected PIN to the CRM with UCCX?
Answer
1/18/11 10:27 AM
Hallo everybody.
The subject is quite explicative: how can I pass the ANI or a collected PIN to the CRM?
I can use the CAD, obviously, but the customer needs to have the ANI or a collected PIN in order to wake-up the CRM with the correct datas. I'm used to UCCE/ICM and in that case I would have hade my dear PIN in a CallVariable and I would have received it on the CTI OS Phone Bar... but what about UCCX?
 
Please help!!!
Thanks in advance,
Mario
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RE: New Message from Mario Alessandro Paolelli in Unified Contact Center Ex
Answer
1/19/11 9:45 PM as a reply to Mario Alessandro Paolelli.
You can pass Callvariables with UCCX. I¿m not sure what method you are using to communicate to your CRM, but from the UCCX CTI side you should be able to save the collected PIN in a CallVariable.
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