Hi all,
 
I'm having a problem using the CTI Protocol and thinking if it's a UCCX bug or it's simply missed configuration.
 
I'm using version 8.5
 
If a customer calls to the IVR and then hangs up while in the script application, there isn't any END_CALL_EVENT event or CLEARED or any other event.
 
Only after 1,5 - 2 minutes I get the END_CALL_EVENT.
 
There's no problem with my code since I get the same problem if I got directly to the UCCX stats report and see that the call in considered on queue even after the customer has hanged up the call a minute ago.
 
Can anyone help me on this and give me a hint??
 
Many thanks,
Rodrigo
 
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Hi David,

I really don't need to use the CTI Protocol, but since I'm using it to control the agents, I also tried using it to monitor the calls in the queue. And this means the Customer is in the IVR.

I'm using the bridge mode.

I first tried just querying the real time tables, and this is the only time I get delay in real time tables. The reports says there is a call on the queue and is updated only 2 minutes after.

I also think this could be a wrong configuration since I have a colleague that has a UCCX 7.0 in the Client and this issue does not occur.


Thanks for the answer.


Rodrigo