Using the cisco crsctisample program, I try to make a call. Below are two sets of results, success when I am first logged into the CAD as Agent3 extension 5002, failure when I am not logged into CAD. (IP Communicator remains active the same in both tests)
Why does this not work when not logged into the CAD?
Thanks,
Duncan
------------------SUCCESS - LOGGED INTO CAD FIRST----------------------------------------
Enter command >> connect -s 10.77.31.120 -n 12028
socket open to 10.77.31.120:12028
Enter command >> openreq -e 5002 -d Agent3
Enter command >>
MsgType: OPEN_CONF, BodyLength: 26
Invoke ID: 1
ServiceGranted: 0x7
PeripheralOnline: 1
AgentState: 9
agent_extension:
agent_instrument:
agent_id:
Unable to parse the message.
00 00 00 d6 00 00 00 80 00 00 00 01 00 00 00 01 00 06 00 01 56 0c 53 75 70 65 72 76 69 73 6f 72 31 00 57 02 00 00 58 02 00 01 59 04 0a dc e2 f5 c2 0c 53 75 70 65 72 76 69 73 6f 72 31 00 56 07 41 67 65 6e 74 32 00 57 02 00 00 58 02 00 01 59 04 05 9f cd 0e c2 07 41 67 65 6e 74 32 00 56 07 41 67 65 6e 74 31 00 57 02 00 00 58 02 00 01 59 04 00 15 3c d6 c2 07 41 67 65 6e 74 31 00 56 07 41 67 65 6e 74 33 00 57 02 00 00 58 02 00 02 59 04 00 03 96 d5 c2 07 41 67 65 6e 74 33 00 56 02 31 00 57 02 00 02 58 02 00 00 59 04 00 00 00 00 c2 02 31 00 56 0c 53 75 70 65 72 76 69 73 6f 72 31 00 57 02 00 04 58 02 00 01 59 04 0a dc e2 f5 c2 0c 53 75 70 65 72 76 69 73 6f 72 31 00
Unable to parse the message.
00 00 00 62 00 00 00 80 00 00 00 01 00 00 00 0a 00 03 00 01 56 07 41 67 65 6e 74 35 00 57 02 00 00 58 02 00 01 59 04 0a 89 18 39 c2 07 41 67 65 6e 74 35 00 56 07 41 67 65 6e 74 34 00 57 02 00 00 58 02 00 01 59 04 0a dc e2 f5 c2 07 41 67 65 6e 74 34 00 56 02 32 00 57 02 00 02 58 02 00 00 59 04 00 00 00 00 c2 02 32 00
makecallreq -e 5002 -d 5000
Usage: makecallreq [-a <agent_instrument> -d <dialed_number> -u <user_to_user_info> -w <call_wrapup_data> -v[1-10] <call_var_value> -nv <name/value> -na <name/index/value>]
Enter command >> makecallreq -a 5002 -d 5000
Enter command >>
MsgType: MAKE_CALL_CONF, BodyLength: 21
NewCallID: 16780268
NewConnectionDeviceType: 0
NewConnectionDeviceID: 5000
---------------------------------------------------------------------------------------------------
----------------------------FAILURE - NOT LOGGED INTO CAD---------------------------------
Enter command >> connect -s 10.77.31.120 -n 12028
socket open to 10.77.31.120:12028
Enter command >> openreq -e 5002 -d Agent3
Enter command >>
MsgType: OPEN_CONF, BodyLength: 26
Invoke ID: 1
ServiceGranted: 0x7
PeripheralOnline: 1
AgentState: 9
agent_extension:
agent_instrument:
agent_id:
Unable to parse the message.
00 00 00 d6 00 00 00 80 00 00 00 01 00 00 00 01 00 06 00 01 56 0c 53 75 70 65 72 76 69 73 6f 72 31 00 57 02 00 00 58 02 00 01 59 04 0a e3 15 c5 c2 0c 53 75 70 65 72 76 69 73 6f 72 31 00 56 07 41 67 65 6e 74 32 00 57 02 00 00 58 02 00 01 59 04 05 a5 ff de c2 07 41 67 65 6e 74 32 00 56 07 41 67 65 6e 74 31 00 57 02 00 00 58 02 00 01 59 04 00 1b 6f a6 c2 07 41 67 65 6e 74 31 00 56 07 41 67 65 6e 74 33 00 57 02 00 00 58 02 00 01 59 04 00 00 63 44 c2 07 41 67 65 6e 74 33 00 56 02 31 00 57 02 00 02 58 02 00 00 59 04 00 00 00 00 c2 02 31 00 56 0c 53 75 70 65 72 76 69 73 6f 72 31 00 57 02 00 04 58 02 00 01 59 04 0a e3 15 c5 c2 0c 53 75 70 65 72 76 69 73 6f 72 31 00
Unable to parse the message.
00 00 00 62 00 00 00 80 00 00 00 01 00 00 00 0a 00 03 00 01 56 07 41 67 65 6e 74 35 00 57 02 00 00 58 02 00 01 59 04 0a 8f 4b 09 c2 07 41 67 65 6e 74 35 00 56 07 41 67 65 6e 74 34 00 57 02 00 00 58 02 00 01 59 04 0a e3 15 c5 c2 07 41 67 65 6e 74 34 00 56 02 32 00 57 02 00 02 58 02 00 00 59 04 00 00 00 00 c2 02 32 00
makecallreq -a 5002 -d 5000
Enter command >>
MsgType: CONTROL_FAILURE_CONF, BodyLength: 139
Invoke ID: 2
FailureCode: 0
CRSErrorCode: 0
Text: error from make call ICDJtapiCallControlChannel (makeCall); nested exception is:
java.lang.ArrayIndexOutOfBoundsException: 0
---------------------------------------------------------------------------------------------------
