Hello,
 
Does anybody know how to get the reason code chosen by the agent for a Not Ready of Logoff state?
 
Thanks in advance,
 
Paulo Silva

Hi David,

Thanks for your quick reply.

I am talking about reason codes that you create in Desktop Administrator which the agent will be presented with in CAD when he chooses to go Not Ready or Logoff; these are custom codes that customers use to track agent activity. If these are setup, every time the agent attempts to go Not Ready or Logged Off, a small dialog pops up with a list of reason codes, forcing the agent to make a choice. Typicall codes: Break, Faxing, Lunch, etc

Thanks,

Paulo Silva

Hi David,

Are you saying that the reason code associated with the current Not Ready or Logoff agent state is not avaible through CTI?

If so, do you have suggestion as to how i may get to it?

Thanks!

Note that this only provides UCCX CTI reason codes per table 10-19. It does not provide the CAD reason codes.

Hi David,

Thanks for all your replies!

I am aware of the database approach, but was wondering if there was any other way to get to them.

Thanks again,

Paulo Silva