I am running my CTI application in bridge mode. I am able to get all the events and data as well. As per CTI protocol guide, i should get "AGENT_STATE_EVENT"  while agent login, but instead of that I am getting "SYSTEM_EVENT".
 
I have given correct filter for events but still not able to get "AGENT_STATE_EVENT" while time of agent logn.
 
Thanks:
Satendra
 
 

Hi Satendra,

I have been struggling for weeks trying to figure out the C++ sample code and convert it to c#. I am getting nowhere, and my deadline is approaching.

Is there a way you can post a sample in c# to the forum for me? packing and unpacking, making calls, etc?

I would really appreciate it!

Thanks,

Rick

Hi David,
Yes, I am getting Agent State Events in all the cases(agent got to ready/notready, logged out), except when agent logs in. In case of login I am getting system event instead of agent event.

As per table 5.1 also, I should get AGENT_STATE_EVENT message with agent state as 0 (i.e agent login), but i am getting system event in case agent logs in.

Is it that, UCCX does not deliver agent state event when agent logs in?

Hi David,

Below is the response I am getting from system:


000000240000001F000004004EEF17A40000000B000000000000000000000000004C

where :
msg len | msgTyepID
00000024 0000001F

MessageTypeIDIF=31(system event)

Thanks:
Satendra

Hi David,

Tha's fine.. but my query was just to know, why I am getting system event of "In service" when agents logs in on any extension, ideally i should get event of "AGENT_EVENT" with agent state=0 (i.e. agent login).

Thanks:
Satendra