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state in agent desktop not update

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state in agent desktop not update
Answer
2/4/12 5:06 AM
Hi,
 
I try to use the sample client to update state of agent desktop and the command is
 
setagentstatereq -s 3 -e 32760 -f 0 -p password -c Testing_CSQ -d agentID
 
And the response is 
 
Msg: SET_AGENT_STATE_CONF, BodyLength: 4
 
After I update the state use the sample client, the actual state in ccx is ready and the agent can receive call. But, why the state displayed in Agent Desktop still "NOT Ready"? Is the agent state sychronized with ccx?
 
 
Thanks,
daphne
 
 
 
 
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RE: New Message from daphne man in Unified Contact Center Express CTI (UCCX
Answer
2/6/12 5:55 PM as a reply to daphne man.
You cannot control another agent desktop using the sample and CAD agent desktop at the same time.



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