UCCX CTI UCCX CTI

The Cisco Contact Center Express Computer Telephony Integration Protocol (UCCXCTI) provides for Cisco partners to develop custom 3rd party agent and supervisor softphone applications similar to what is provided by the Cisco Agent Desktop (CAD). Applications using this TCP/IP socket based message protocol can receive event information for Unified CCX agents and calls and can provide agent and call control. In addiiton, applications can receive configuration information as well as statistics information on a realtime basis.

What Is It? What Is It?

Overview

Explore an expanded overview of UCCXCTI and the business benefits it provides

How Do I Get Started? How Do I Get Started?

Getting Started

Learn what is required to download or further develop with UCCX CTI Protocol.

What Resources Are Available? What Resources Are Available?

UCCXCTI Resources

Access a variety of UCCXCTI resources to help you utilize this technology

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User Posts Date
Theodore Phipps 6 2/7/12