Hi,

I tried CMEPhone.pickup() method and I have two questions, could you help me ?

#1. Do I need monitor the pickup-from-phone ?
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B

my application invoke phoneA.pickup(1002,1004,myResponseListener) then the app had 'No calls found for the pickup address:1002' exception.

com.cisco.cme.cti.exceptions.CMEResourceUnavailableException: No calls found for the pickup address:1002
    at com.cisco.cme.cti.CMEPhone.directPickup(CMEPhone.java:225)
    at com.cisco.cme.cti.CMEPhone.pickup(CMEPhone.java:261)

I add 'cti watch' to Phone C and monitor in my app(createTerminal,createAddress...), it works.
Do I need monitor the pickup-from-phone ?
i.e.) I would like to pickup from 2001,2002,2003,2004 and 2005, all ephone-dn need 'cti watch' and monitor by the app ?


#2. How do I un-park using pickup() method ?
Please see the section '4.10) Pickup Call' on the dev guide.
It seems that I can use pickup() method  for un-park. But I can't.
Could you give me a hint ? (I could un-park using call.create())
 
Thanks,
Satoshi

monitored by API means, the following code ?
 
    public void monitorPhone(String mac, String phoneNumber) throws Exception {
        CMEUserAddress cmeAddress = (CMEUserAddress)myProvider.createAddress(phoneNumber, CMEAbstractAddress.Type.USER);
        CMEPhone cmePhone = (CMEPhone)myProvider.createTerminal(mac, CMEAbstractTerminal.Type.PHONE,"SEP"+mac);
        cmePhone.addAddress(cmeAddress, new CSTAListenerImpl(this));
    }
 
I already tried and it works. So you means that I need monitor these phones if I need pickup ?
 
Thanks,
Satoshi

Thanks! I understood.
 
do you have answer for #2 ?
 
#2. How do I un-park using pickup() method ?
Please see the section '4.10) Pickup Call' on the dev guide.
It seems that I can use pickup() method  for un-park. But I can't.
Could you give me a hint ? (I could un-park using call.create())
 
Thanks,
Satoshi

case1)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B, answer the call and park to 002

Phone A tried pickup("002","1004",cmeResponseListener), then throw exception.

 com.cisco.cme.cti.exceptions.CMEResourceUnavailableException: No calls found for the pickup address:002
    at com.cisco.cme.cti.CMEPhone.directPickup(CMEPhone.java:225)
    at com.cisco.cme.cti.CMEPhone.pickup(CMEPhone.java:261)

case2)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to A

Phone A answer the call and park to 002 by API.
Phone A tried pickup("002","1004",cmeResponseListener), then throw same exception.


When Phone A dial to 002, it can get packed call both cases.
Could you give me your advice ?
 
Thanks,
Satoshi

Hi,
I added monitoring Phone B, then it's working fine.

before)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, call to C
Phone C : DN 1002, called from B, answer the call and park to 002

after)
Phone A : DN 1004, cti watched and controlled by CSTA
Phone B : DN 1005, cti watched and monitored, call to C
Phone C : DN 1002, called from B, answer the call and park to 002
 
So, we need monitoring parked phone, if need un-park (pickup the parking #).
 
Thanks a lot!

Well, to make call we need to know the call object first so pickup will be the easier way.
 
But this is a good question, let me find it out.
 
Thanks !