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AA with cisco Vxml app not transfering

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AA with cisco Vxml app not transfering
Answer
11/9/11 8:05 AM
hi,
 
i'm trying to use a Auto Attendant (AA) with cisco 2801 version 12.4(20)T6 with VXML App.
 
when i dial the AA it promt me with the Audio file everything Ok but when i enter the Digit 1 or whatever the call Drops.
 
here i have a trace:
 

<vxml>
   URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
   scheme=http
   host=beehive.proseguros.com.do
   port=80
   path=/voice-servlet/aa/view/Proseguros.do
   query=
   base=
   URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
   scheme=http
   host=beehive.proseguros.com.do
   port=80
   path=/voice-servlet/aa/view/Proseguros.do
   query= lang=none version=2.0
*Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_proc:
*Sep 22 15:36:03.475:  <form>: id=xfer_0   scope=dialog
*Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_init:
   current scope: dialog
   vxml_counter_reset:
*Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_expr_eval:
   expr=(var xfer)
*Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_jse_global_switch:
   switch to scope(dialog)
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
   Status=VXML_STATUS_OK,
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
    AsyncStatus=VXML_STATUS_OK
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc:
      <transfer>: ref_count=0
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_item_attrs_proc:
   name=xfer
   URI(abs):tel:+5012
   scheme=tel
   path=+5012 bridge=0 connecttimeout=0 maxtime=0 desttype=-1 destplan=-1 anitype=-1 aniplan=-1 anipi=-1, anisi=-1 rdntype=-1 rdnplan=-1 rdnpi=-1, rdnsi=-1, redirectreason=-1
*Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Enter
*Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Exit
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc:
   GTD not present in <transfer>
*Sep 22 15:36:03.479: //-1//VXML:/vxml_generic_digit_collect: Enter
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_placecall:
   dest tel:+5012 timeout 0 maxlength 0, longpound 1, newguid 0 hoString NULL type=0
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_gain_control_default:
 
*Sep 22 15:36:03.479: //7952//AFW_:/vapp_gain_control_default:
*Sep 22 15:36:03.479: //7952//AFW_:/vapp_placecall:
*Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent:   Name: transfer, SessionEvent: TRUE
*Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent: event-name: vxml.session.transfer
*Sep 22 15:36:03.479: //-1//VXML:/vxml_vapp_placecall: Exit
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_cancel_hotword:
 
*Sep 22 15:36:03.479: //-1//VXML:/vxml_transfer_proc: Exit
*Sep 22 15:36:03.479: //-1//VXML:/vxml_elem_proc:
 (40) Status not OK, exit@9899
*Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select:
   loop cnt=1,
*Sep 22 15:36:03.479: //-1//VXML:/vxml_formitem_select:
 (40) Status not OK, exit@5405
*Sep 22 15:36:03.479: //-1//VXML:/vxml_form_proc:
 (40) Status not OK, exit@5537
*Sep 22 15:36:03.483: //-1//VXML:/vxml_elem_proc:
 (40) Status not OK, exit@9899
*Sep 22 15:36:03.483: //-1//VXML:/vxml_vxml_proc:
 (40) Status not OK, exit@10105
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done:
   sidp->status=40
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event:
   async_status=40
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_event_proc:
      <event>: event=connection.disconnect.transfer status=0
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval:
   expr=(var _event='connection.disconnect.transfer')
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval:
   expr=(var _message=undefined)
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_default_event_handler:
   use default event handler
*Sep 22 15:36:03.483: //7952//AFW_:/vapp_session_exit_event_name: Exit Event connection.disconnect.transfer
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done:
   sidp->status=10
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_start:
   vxmlhandle=65A0BFA0 vapphandle=66545360 status=0 async_status=10
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event:
   async_status=10
*Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_vapp_terminate:
   vapp_status=0 ref_count 2
*Sep 22 15:36:03.483: //-1//VXML:/vxml_vapp_terminate: ref_count > 0, exit@3061
*Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit
*Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit
*Sep 22 15:36:03.487: //7952//AFW_:/vapp_checksessionstate:
*Sep 22 15:36:03.487: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
*Sep 22 15:36:03.487: //7952//VXML:/Dialog_VxmlDialogEvent: event-name: vxml.session.transfer
*Sep 22 15:36:03.487: //7952//VXML:/VxmlPlacecall:
*Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall:
*Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall: GTD to CallSetup= 0x0
*Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall:  transfer_mode=, CSMode=0
*Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone:
*Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status  = CS_NO_RESOURCE
*Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_placecall_done:
   duration=0 status=F async_status=10
*Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_vapp_terminate:
   vapp_status=0 ref_count 1
*Sep 22 15:36:03.491: //7952//AFW_:/vapp_terminate:
*Sep 22 15:36:03.491: //7952//AFW_:/AFW_M_VxmlModule_Terminate:
*Sep 22 15:36:03.491: //7952//AFW_:/vapp_checksessionstate:
*Sep 22 15:36:03.491: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
*Sep 22 15:36:03.491: //-1//VXML:/vxml_destroy: Enter
*Sep 22 15:36:03.499: //-1//VXML:/vxml_crc_verify_element_tree: 80 crc verified
*Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_tree_delete:
   vxmlp=657CF2E4, usage_cnt=1 url=http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do?
*Sep 22 15:36:03.499: vxml_tree_delete:mem_mgr_mempool_free: mem_refcnt(66F3A368)=0 - mempool cleanup
*Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_session_delete:
 
 
 
*Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mem_refcnt(66F0D858)=0 - mempool cleanup
*Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mempool=NULL
*Sep 22 15:36:03.499: //-1//VXML:/vxml_destroy: Exit
*Sep 22 15:36:03.499: //-1//VXML:/vxml_vapp_terminate: Exit
*Sep 22 15:36:03.499: //-1//VXML:/vxml_placecall_done: Blind transfer, exit@5937
*Sep 22 15:36:03.499: //7952//AFW_:/vapp_session_send: Call already disconnected - vxml tree not found
*Sep 22 15:36:03.503: //-1//AFW_:HN6C144D34:/AFW_M_VxmlModule_Free:
*Sep 22 15:36:03.503: MOD[VxmlModule_66545360_0_1813269812]     ( )
 
 
I attached a full trace too.
 
thanks.
Attachments:
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RE: AA with cisco Vxml app not transfering
Answer
9/23/11 7:40 AM as a reply to carlos edwin rodriguez cuevas.
Hi Carlos,

*Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status = CS_NO_RESOURCE

From the log, it shows outbound call setup is failed due to "allow-connections" config is not defined.

The following config may help to resolve the issue:

voice service voip
allow-connections sip to sip
allow-connections h323 to sip
allow-connections h323 to h323
allow-connections sip to h323

Thanks,
Raghavendra
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RE: AA with cisco Vxml app not transfering
Answer
9/23/11 1:19 PM as a reply to Raghavendra Gutty Veeranagappa.
Thanks it work! great.
Flag

RE: AA with cisco Vxml app not transfering
Answer
11/15/11 12:54 PM as a reply to carlos edwin rodriguez cuevas.
Thanks it work! great.


Please, could you help me?
How can I reduce the waiting time connection to the operator after the end of IVR?
Thanks!!
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