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If you just need a simple password control for long distance or international call and don't want to use RADIUS, you can set a parameter in service then in script ask caller to enter password if it matched the one set in IOS configuration then make the call out otherwise disconnect call. A sample script is posted in Documentation section. ...Read More

 

Hi Cisco Developers,

MSE VOIP Sample Application along with User Guide can be found under the below location.
http://developer.cisco.com/web/vgapi/docs

The goal of this sample application is to demonstrate the Integration of IVR(Interactive Voice response) and MSE(Mobility service Engine).
...Read More

 

In IOS 15.2(2)T a new option is introduced for infotag get leg_dnis and infotag get leg_ani

"callnumber" is keyword

infotag get leg_dnis
infotag get leg_ani

example:

infotag get leg_dnis callnumber leg_incoming


This option services the following purposes:

1. Return number portion only for DNIS or ANI in SIP trunk ...Read More

 

The fetchaudio attribute specifies the URI of the audio to be played while the document is being fetched. It can be used with any one of the following VXML Elements <data>; <goto>; <link>; <subdialog>; <submit>

Example: ...Read More

 

Cisco Technology Developer Partners,

Cisco is proud to announce the availability of our Cisco Unified Communications System Release 8.6 Not-For-Resale software bundle on Cisco Marketplace (Partner Login Required).

To purchase the latest Unified Communications NFR Software bundle
- Navigate to Cisco Marketplace
- Login using your Cisco.com UserID ...Read More

 

New Video Tutorial section is added for this Tcl IVR API
Video Tutorial ...Read More

 

param CLI can be mapped to IVR either in the global application mode, or as group params or under the specific dial-peer.

config t
application
service aa flash: app-b-acd-aa.tcl
param aa-pilot 7001

Having the param under the specific dial-peer provides the flexibility by having same application to work with various dial-peers in various ways. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

There are a few more tones can be played but are not listed in the programming guide

tn_ringback -- Plays a ring back tone
tn_congestion -- Play a congestion tone
tn_stuttdial -- plays a stutter dial tone
tn_intercept --plays a intercept tone, like busy tone

For example I have to use "leg setup $dest callinfo" for a reason ...Read More

 

Ultimate AA script


Suffering the AA menu prompt tree changing that you need to modify the script frequently? Or trying to find an AA script can fit all menu prompt tree?
You really can create an ultimate script that can fit all prompt structure
Here is the solution: ...Read More

 

I would like to shed some light on IPIPGW concept and its features.
IPIPGW Over TCL-VXML scripts:
We can deploy TCL and VXML scripts on IPIPGW,where DSP¿s are not requried to use this feature.You have to record prompt in the same codec type as you use for a call.This feature will be useful when we deploy prepaid calling cards.
IPIPGW : ...Read More

 

If we download the complete book length programming guide, the information tag leg_state and the status for that lg_xxx are missed.
But if we download chapter by chapter we can get those information.

Here is the link:

http://www.cisco.com/en/US/docs/ios/voice/tcl/developer/guide/tclivrv2_ch5.html


Leg State
The state of the call leg and the corresponding status code is reported in lg_xxx format:
Value for xxx Call Leg
000 LEG_INIT ...Read More

 



There is a perspective that TCL-IVR applications are not flexible enough for a newbie to play around. But in fact, there are lots of IVR applications that are coming inbuilt with Voice GW. You just need to copy/paste in a file editor and tweak it.
...Read More

 

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Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?

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Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?
bacd queue hunt-group
Answer
11/15/12 12:53 PM
The queue apparently keeps track of 'availability' of members in the hunt-group (where in app-b-acd-ver.tcl does it do this? ... I am still absorbing it).  That's all fine I suppose, if each number in the hunt-group can be  traced back to an ephone-dn.   But what if there is a mobile phone number in the hunt?  Does the queue just presume that it *could* be available, and try to call it?  Or does it decide that it's *never* available?  Is it possible to customize this behaviour?
I'd like my TCL IVR to queue callers, and pester a single mobile phone which is "on call".  I want it to keep the call in the queue if the mobile phone is busy, and treat this as a 'someone will surely pick up the queue soon' situation, rather than the queue deciding that 'nobody is available'.
No, I didn't actually try it yet.  I want to comprehend the code first.
thanks!
David.
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RE: Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?
Answer
11/15/12 1:34 PM as a reply to David Bullock.
Hi David,
If a member of the hunt group is available
to take a call, the call is connected. If no member of the hunt group is
available, the call remains in the call queue for that hunt group. Note that a
call queue, although dedicated to a particular hunt group, is managed by the
B-ACD call-queue script and not by the hunt group itself.
Call-queue parameters are configurable. You can specify the amount of time that passes between hunt-group retries and the maximum amount of time that a call can be held in queue.
for more information refer below link
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
 
Thanks,
Raghavendra
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Re: New Message from Raghavendra Gutty Veeranagappa in Voice Gateway API (V
Answer
11/15/12 3:44 PM as a reply to Raghavendra Gutty Veeranagappa.
Yes, but what does 'available' mean?

Does the script assume that all hunt-group members are CME ephone-DNs, and
check to see whether at least one ephone bound to that DN is on-hook?

Or does 'available' mean simply that one of the many call legs the queue
tried to start has picked up?

thanks,
On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" <
cdicuser@developer.cisco.com> wrote:

> Raghavendra Gutty Veeranagappa has created a new message in the forum
> "TCL-API": --------------------------------------------------------------
> Hi David,
> If a member of the hunt group is available
> to take a call, the call is connected. If no member of the hunt group is
> available, the call remains in the call queue for that hunt group. Note
> that a
> call queue, although dedicated to a particular hunt group, is managed by
> the
> B-ACD call-queue script and not by the hunt group itself.
> Call-queue parameters are configurable. You can specify the amount of time
> that passes between hunt-group retries and the maximum amount of time that
> a call can be held in queue.
> for more information refer below link
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
>
> Thanks,
> Raghavendra
> --
> To respond to this post, please click the following link: ** or simply
> reply to this email.
Flag

Re: New Message from David Bullock in Voice Gateway API (VGAPI) - TCL-API:
Answer
11/15/12 4:01 PM as a reply to David Bullock.
OK, I see now that you cannot have a PSTN number in an ephone-hunt, not can
you use a voice-hunt with bacd.

This is not desirable, so I must hack the script to provide my own 'hunting
logic'. But where to start?
On Nov 16, 2012 2:46 AM, "Cisco Developer Community Forums" <
cdicuser@developer.cisco.com> wrote:

> David Bullock has created a new message in the forum "TCL-API":
> -------------------------------------------------------------- Yes, but
> what does 'available' mean?
>
> Does the script assume that all hunt-group members are CME ephone-DNs, and
> check to see whether at least one ephone bound to that DN is on-hook?
>
> Or does 'available' mean simply that one of the many call legs the queue
> tried to start has picked up?
>
> thanks,
> On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" <
> cdicuser@developer.cisco.com> wrote:
>
> > Raghavendra Gutty Veeranagappa has created a new message in the forum
> > "TCL-API": --------------------------------------------------------------
> > Hi David,
> > If a member of the hunt group is available
> > to take a call, the call is connected. If no member of the hunt group is
> > available, the call remains in the call queue for that hunt group. Note
> > that a
> > call queue, although dedicated to a particular hunt group, is managed by
> > the
> > B-ACD call-queue script and not by the hunt group itself.
> > Call-queue parameters are configurable. You can specify the amount of
> time
> > that passes between hunt-group retries and the maximum amount of time
> that
> > a call can be held in queue.
> > for more information refer below link
> >
> >
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759
> >
> > Thanks,
> > Raghavendra
> > --
> > To respond to this post, please click the following link: ** or simply
> > reply to this email.
> --
> To respond to this post, please click the following link: ** or simply
> reply to this email.
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RE: Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group?
Answer
11/15/12 4:54 PM as a reply to David Bullock.
You can use my 'Hunter' script to do that. It can be acquired on ciscoscripts.com.
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