multiple language IVR

RE: multiple language IVR

2012-12-12T04:23:36Z

We can include some more not builtin languages using language package CLI as below, (config)#application  (config-app)#package cantonese builtin:lang_package <---- type in "builtin:lang_package" exactly  (config-app-param)#end

RE: multiple language IVR

2012-12-12T04:09:28Z

do "sh call language voice" see if there is anything wrong. Script Name : spanish URL : builtin:package_spanish.C Type : Package State: Registered Life : Builtin Exec Instances: 0 Parameters registered under spanish namespace: name type default value description language S sp The language code of this language index S -1 The index of this language location S flash: The URI of the audio files for this language prefix S sp The prefix of this language

RE: multiple language IVR

2012-12-12T03:58:56Z

I see it now "•[img]http://www.cisco.com/en/US/i/templates/blank.gif[/img]language[/i]—Name of the language package being configured. There are three built-in language packages: Chinese, English, and Spanish. Other languages may be supported by use a of Tcl language script." so this is why. i have configured these 3 languages by luck and they all worked without the need of any extra translation script.

RE: multiple language IVR

2012-12-12T03:50:52Z
my mistake that was my typo. that is exactly what I have.... The funny thing is [b]english and french[/b] is working fine (media play %a10). when i added spanish, i couldn't get "media play %a10" to work. The audio files are there. This is why im confused what exactly happens when tcl sees "%a10"? how does it translate this into IVR? What could be wrong here?

RE: multiple language IVR

2012-12-12T03:35:26Z
Sorry. There is no "paramspace english prefix sp". It not for this. [/b] I think the confiuration should be: paramspace english index 1 paramspace english language en paramspace english location tftp://tftp/en/ paramspace [color=#ff0000]french[/color] index 2 [color=#ff0000]paramspace french language fr[/color] paramspace [color=#ff0000]french[/color] location tftp://tftp/fr/ paramspace [color=#ff0000]spanish[/color] index 3 paramspace [color=#ff0000]spanish[/color] language sp paramspace [color=#ff0000]spanish[/color] location tftp://tftp/sp/ http://www.cisco.com/en/US/docs/ios/voice/ivr/configuration/guide/tcl_c.html

RE: multiple language IVR

2012-12-12T02:30:30Z
here's my configuration: paramspace english index 1 paramspace english language en paramspace english location tftp://tftp/en/ paramspace english index 2 paramspace english language fr paramspace english location tftp://tftp/fr/ paramspace english index 3 paramspace english language sp paramspace english location tftp://tftp/sp/ The funny thing is [b]english and french[/b] is working fine (media play %a10). when i added spanish, i couldn't get "media play %a10" to work. The audio files are there. This is why im confused what exactly happens when tcl sees "%a10"? how does it translate this into IVR? what is the difference between [b]paramspace english language sp [/b]and [b]paramspace english prefix sp?[/b]

RE: multiple language IVR

2012-12-11T23:35:35Z
By the way did you confgure "prefix" ? param welcome-prompt _bacd_welcome.au paramspace english index 1 paramspace english prefix en paramspace english location tftp://tftp/au/

RE: multiple language IVR

2012-12-11T23:05:01Z
[quote=vinh nguyen]I'm having a little trouble setting up multiple languages on my gw. I set up the paramspace for my application as below: application service test t[url=ftp://192.168.1.3/test1.tcl]ftp://192.168.1.3/test1.tcl[/url] paramspace spanish index 2 paramspace english language en paramspace english index 1 paramspace spanish language sp paramspace english location t[url=ftp://192.168.1.3/]ftp://192.168.1.3/[/url] paramspace spanish location t[url=ftp://192.168.1.3/sp]ftp://192.168.1.3/sp[/url] When i tried to switch between the 2 prefixes in my TCL script via "infotag set med_language prefix sp", it generated error (unkown prefix). Can anyone help me with this? some examples would be great.[/quote] I think you need audio files

RE: multiple language IVR

2012-12-11T22:23:18Z
I forgot to mention that i was looking at the debug, i didn't see the system was complainging about the missing ivr prompts. so clearly, after i do "infotag set med_language [index | prefix prefix]", the IOS doesn't seem to know what to do with "media play %a10".

RE: multiple language IVR

2012-12-11T22:20:54Z
[quote=Raghavendra Gutty Veeranagappa]Hi, "infotag set med_language [index | prefix prefix]" sets the current active language for media playout. you can use this command to change the language. please refer programming guide for more information. Thanks, Raghavendra[/quote] I did so. but what i'm facing is when i do "media play %a10", nothing is played out. That is why i wanted to understand where the translation actually happens.

RE: multiple language IVR

2012-12-11T07:18:46Z
Hi, "infotag set med_language [index | prefix prefix]" sets the current active language for media playout. you can use this command to change the language. please refer programming guide for more information. Thanks, Raghavendra

RE: multiple language IVR

2012-12-10T01:14:40Z
I just wanted to know. when i do "media play %10", some translaiton is happening here. what I dont understand is where the IOS get the script to do that? I did't provide a script to do so. And how will the script know what to do if i have a different language?

RE: multiple language IVR

2011-11-22T08:42:01Z
Hi Please try either of the following and see whether it resolves your issue. infotag set med_language prefix sp infotag set med_location sp 1 tftp://192.168.1.3/sp (or) infotag set med_language_map 1 sp infotag set med_location sp 1 tftp://192.168.1.3/sp infotag set med_language 1 Thanks, Anusha

multiple language IVR

2011-12-16T07:19:06Z
I'm having a little trouble setting up multiple languages on my gw. I set up the paramspace for my application as below: application service test t[url=ftp://192.168.1.3/test1.tcl]ftp://192.168.1.3/test1.tcl[/url] paramspace spanish index 2 paramspace english language en paramspace english index 1 paramspace spanish language sp paramspace english location t[url=ftp://192.168.1.3/]ftp://192.168.1.3/[/url] paramspace spanish location t[url=ftp://192.168.1.3/sp]ftp://192.168.1.3/sp[/url] When i tried to switch between the 2 prefixes in my TCL script via "infotag set med_language prefix sp", it generated error (unkown prefix). Can anyone help me with this? some examples would be great.