TCL-API

RE: Can't hear ringing

2013-05-21T10:06:14Z

Hi Mark, since Ringback is automatically generated by DSP when IVR is in the process of dialing the DNIS number. The other workaround i would recommend is to check the hardware or to try with a different IOS version. Thanks and Regards, Geevarghese

RE: Can't hear ringing

2013-05-21T08:51:06Z

Nope, I am still not getting ringing tone with that modification. May 21 08:40:21.142: //278//TCL :/tcl_PutsObjCmd: dialling 4412345678 May 21 08:40:21.142: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not found for tag(53) May 21 08:40:21.178: //278//AFW_:/AFW_FSM_Drive: FSM no match for (PLACECALL[2],ev_proceeding[26]) May 21 08:40:21.302: //278//TCL :/tcl_PutsObjCmd: >>> TCL: act_Alert <<< May 21 08:40:21.302: //278//TCL :/tcl_PutsObjCmd: >>> event received: ev_alert <<< May 21 08:40:28.734: //278//TCL :/tcl_PutsObjCmd: Entered Disconnected If I replace the playtone command with a media play then it does play the prompt, and it gets cut off when I answer... so I guess as a workaround I could use a ringing voice prompt. But that would not give localized ring tone for different destinations around the world... it would be much preferable to have ringback working properly!

RE: Collect digits

2013-05-21T03:22:52Z

remove "set Question2Param(dialPlan) true" see if it hleps

RE: Can't hear ringing

2013-05-20T23:50:15Z

we should the ringback but if not try to force it. do this for leg setup set callInfo(notifyEvents) "ev_alert ev_progress ev_proceeding" when you get ev_alert proc act_Alert { } { puts ">>> TCL: act_Alert <<<" set event [infotag get evt_event] puts ">>> event received: $event <<<" if {($event == "ev_alert") || ($event == "ev_progress")} { playtone leg_incoming tn_ringback } }

RE: Error messages

2013-05-20T23:17:07Z

Can you please attached coredump ? Thanks !

RE: Collect digits

2013-05-20T18:17:41Z

So, in summary I don´t have enough time to digit all digits...

RE: How TCL can speak a password for caller?

2013-05-20T18:02:07Z

Ok Man! I will try do this. thanks.

Collect digits

2013-05-20T17:46:49Z

Hi team, At the moment of the collect 11 digits the system is droping the call before I digit all digits.. for example, I need to digit 11 digits, but when I ´m pressing the 9 digit the call is dropped.. My return is cd_004 and I need cd_005 to continue the script... Can you help me please? proc ActionCollectQuestion2 { } { puts "IT7: collect question 2" set Question2Param(interruptPrompt) true set Question2Param(terminationKey) # set Question2Param(maxDigits) 11 set Question2Param(dialPlan) true set Question2Pattern(1) "..........." leg collectdigits leg_incoming Question2Param puts "IT7: collected question 2" }

RE: Error messages

2013-05-20T17:11:27Z

Gladly, I also have a CoreDump, in case that is good somehow. The verion is: c3900e-universalk9-mz.SPA.153-2.T.bin I have changed the IPs, but in production they are all Public. The gateway works for a while, never predictable, and then crashes. Thanks a lot for your help!

RE: Can't hear ringing

2013-05-20T14:26:54Z

When I add "playtone leg_incoming tn_ringback" directly before leg setup, I get the error "CallSetup already active on leg" Logs attached. Logs attached.

RE: Can't hear ringing

2013-05-20T13:22:02Z

Hi Mark, Can you please try the following Please add "playtone leg_incoming tn_ringback" before you issue leg setup and once the IVR gets ev_setup_done stop the playtone using "playtone leg_incoming tn_none" Also can you get the debug voice ccapi inout along with sh run Thanks and Regards, Geevarghese

RE: How TCL can speak a password for caller?

2013-05-20T12:39:53Z

[color=#525252]If you want to say the password abcd123, then you need to build the command "media play leg_incoming a.au b.au c.au d.au 1.au 2.au 3.au"[/color] [color=#525252]This is what the for loop does. It goes through the $password variable, and adds a prompt for each letter onto the string $prmpt.[/color] [color=#525252] [/color]

RE: How TCL can speak a password for caller?

2013-05-20T12:32:39Z

RE: How TCL can speak a password for caller?

2013-05-20T12:22:22Z

Hi Mark, I agree you, because I don´t have enough time to develop a TTS solution. So, How Can I read each position of the webreturn? I didn´t understand your "for" routine above... For example: Webreturn = abcd123 So, How can I separate webreturn variable like this: x = a y = b z = c .... regards

RE: Can't hear ringing

2013-05-20T10:31:44Z

The outbound call is PSTN, not SIP. The inbound is SIP but that is already connected to play the prompt, it should hear the audio path from the outbound leg. Debug isdn q931 gives: May 20 10:20:38.180: ISDN Se2/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0086 Sending Complete Bearer Capability i = 0x8090A3 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA98381 Exclusive, Channel 1 Calling Party Number i = 0x0080, '0100000' Plan:Unknown, Type:Unknown Called Party Number i = 0x80, '4412345678' Plan:Unknown, Type:Unknown May 20 10:20:38.204: ISDN Se2/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8086 Channel ID i = 0xA98381 Exclusive, Channel 1 May 20 10:20:38.324: ISDN Se2/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x8086 May 20 10:20:42.788: ISDN Se2/0:15 Q931: RX <- CONNECT pd = 8 callref = 0x8086 May 20 10:20:42.792: ISDN Se2/0:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0086 May 20 10:20:48.100: ISDN Se2/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x8086 Cause i = 0x8090 - Normal call clearing May 20 10:20:48.100: ISDN Se2/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x0086 May 20 10:20:48.108: ISDN Se2/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8086

RE: Can't hear ringing

2013-05-20T10:03:42Z

Hi Mark, Can you send a debug ccsip messages . Also Can you confirm on the outbound call if your provider sends 180 with SDP or 183 or just 180 Thanks and Regards Geevarghese

RE: Can't hear ringing

2013-05-20T08:23:39Z

Hmm thanks, any idea what in my router configuration would cause this?

RE: How TCL can speak a password for caller?

2013-05-20T08:22:22Z

[quote=Jean Lofrano]I need to create a prompt file for each letter, number and character. But what exactly you routine do?[/quote] You can plug a microphone into your PC and use free software on the internet or included Windows tools to record your voice, and save it in .au format. Or you can get someone with good "voice talent" to say them for you. Alternatively there are companies who can make professional voice prompts in a proper recording studio. TTS is another option but it's not something I am familiar with. I think it would not be economically viable unless it's a large project. If this is your only need for voice prompts then it's less complicated and easier to record them as .au files.

RE: How TCL can speak a password for caller?

2013-05-17T18:24:42Z

Another solution is the TTS "loquendo", right? I ´m be able to use the loquendo, it is available in my environment... What solution will be better? regards,

RE: How TCL can speak a password for caller?

2013-05-17T17:11:04Z

Hey Mark, I have used httpios::geturl to get the webreturn value, so it´s ok. Now, I need to understand your suggestion: set prmpt "" for {set i 1} {$i < [string length $password]} {incr i} { append prmpt "[string index $password $i].au " } media play yourpasswordis.au $prmpt I need to create a prompt file for each letter, number and character. But what exactly you routine do? Regards.