RE: AA with cisco Vxml app not transfering

2011-11-15T12:54:06Z

[quote]Thanks it work! great.[/quote] Please, could you help me? How can I reduce the waiting time connection to the operator after the end of IVR? Thanks!!

RE: AA with cisco Vxml app not transfering

2011-09-23T13:19:45Z

Thanks it work! great.

RE: AA with cisco Vxml app not transfering

2011-09-23T07:40:51Z

Hi Carlos, *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status = CS_NO_RESOURCE From the log, it shows outbound call setup is failed due to "allow-connections" config is not defined. The following config may help to resolve the issue: voice service voip allow-connections sip to sip allow-connections h323 to sip allow-connections h323 to h323 allow-connections sip to h323 Thanks, Raghavendra

AA with cisco Vxml app not transfering

2011-11-09T08:05:45Z

hi, i'm trying to use a Auto Attendant (AA) with cisco 2801 version 12.4(20)T6 with VXML App. when i dial the AA it promt me with the Audio file everything Ok but when i enter the Digit 1 or whatever the call Drops. here i have a trace: URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do? scheme=http host=beehive.proseguros.com.do port=80 path=/voice-servlet/aa/view/Proseguros.do query= base= URI(abs):http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do? scheme=http host=beehive.proseguros.com.do port=80 path=/voice-servlet/aa/view/Proseguros.do query= lang=none version=2.0 *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_proc: *Sep 22 15:36:03.475:

: id=xfer_0 scope=dialog *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_form_init: current scope: dialog vxml_counter_reset: *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_expr_eval: expr=(var xfer) *Sep 22 15:36:03.475: //7952/454501800000/VXML:/vxml_jse_global_switch: switch to scope(dialog) *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select: Status=VXML_STATUS_OK, *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select: AsyncStatus=VXML_STATUS_OK *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc: : ref_count=0 *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_item_attrs_proc: name=xfer URI(abs):tel:+5012 scheme=tel path=+5012 bridge=0 connecttimeout=0 maxtime=0 desttype=-1 destplan=-1 anitype=-1 aniplan=-1 anipi=-1, anisi=-1 rdntype=-1 rdnplan=-1 rdnpi=-1, rdnsi=-1, redirectreason=-1 *Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Enter *Sep 22 15:36:03.479: //-1//VXML:/vxml_play_prompts: Exit *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_transfer_proc: GTD not present in *Sep 22 15:36:03.479: //-1//VXML:/vxml_generic_digit_collect: Enter *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_placecall: dest tel:+5012 timeout 0 maxlength 0, longpound 1, newguid 0 hoString NULL type=0 *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_vapp_gain_control_default: *Sep 22 15:36:03.479: //7952//AFW_:/vapp_gain_control_default: *Sep 22 15:36:03.479: //7952//AFW_:/vapp_placecall: *Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent: Name: transfer, SessionEvent: TRUE *Sep 22 15:36:03.479: //7952//AFW_:/vapp_sendevent: event-name: vxml.session.transfer *Sep 22 15:36:03.479: //-1//VXML:/vxml_vapp_placecall: Exit *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_cancel_hotword: *Sep 22 15:36:03.479: //-1//VXML:/vxml_transfer_proc: Exit *Sep 22 15:36:03.479: //-1//VXML:/vxml_elem_proc: (40) Status not OK, exit@9899 *Sep 22 15:36:03.479: //7952/454501800000/VXML:/vxml_formitem_select: loop cnt=1, *Sep 22 15:36:03.479: //-1//VXML:/vxml_formitem_select: (40) Status not OK, exit@5405 *Sep 22 15:36:03.479: //-1//VXML:/vxml_form_proc: (40) Status not OK, exit@5537 *Sep 22 15:36:03.483: //-1//VXML:/vxml_elem_proc: (40) Status not OK, exit@9899 *Sep 22 15:36:03.483: //-1//VXML:/vxml_vxml_proc: (40) Status not OK, exit@10105 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done: sidp->status=40 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event: async_status=40 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_event_proc: : event=connection.disconnect.transfer status=0 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval: expr=(var _event='connection.disconnect.transfer') *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_expr_eval: expr=(var _message=undefined) *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_default_event_handler: use default event handler *Sep 22 15:36:03.483: //7952//AFW_:/vapp_session_exit_event_name: Exit Event connection.disconnect.transfer *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_load_immediate_done: sidp->status=10 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_start: vxmlhandle=65A0BFA0 vapphandle=66545360 status=0 async_status=10 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_throw_error_session_event: async_status=10 *Sep 22 15:36:03.483: //7952/454501800000/VXML:/vxml_vapp_terminate: vapp_status=0 ref_count 2 *Sep 22 15:36:03.483: //-1//VXML:/vxml_vapp_terminate: ref_count > 0, exit@3061 *Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit *Sep 22 15:36:03.487: //-1//VXML:/vxml_start: Exit *Sep 22 15:36:03.487: //7952//AFW_:/vapp_checksessionstate: *Sep 22 15:36:03.487: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1 *Sep 22 15:36:03.487: //7952//VXML:/Dialog_VxmlDialogEvent: event-name: vxml.session.transfer *Sep 22 15:36:03.487: //7952//VXML:/VxmlPlacecall: *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall: *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall: GTD to CallSetup= 0x0 *Sep 22 15:36:03.487: //7952//VXML:/vapp_evt_placecall: transfer_mode=, CSMode=0 *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: *Sep 22 15:36:03.491: //7952//VXML:/ContactingDest_SetupDone: Setup done status = CS_NO_RESOURCE *Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_placecall_done: duration=0 status=F async_status=10 *Sep 22 15:36:03.491: //7952/454501800000/VXML:/vxml_vapp_terminate: vapp_status=0 ref_count 1 *Sep 22 15:36:03.491: //7952//AFW_:/vapp_terminate: *Sep 22 15:36:03.491: //7952//AFW_:/AFW_M_VxmlModule_Terminate: *Sep 22 15:36:03.491: //7952//AFW_:/vapp_checksessionstate: *Sep 22 15:36:03.491: //7952//AFW_:/vapp_checkifdone: Object: 1, Leg: 1 *Sep 22 15:36:03.491: //-1//VXML:/vxml_destroy: Enter *Sep 22 15:36:03.499: //-1//VXML:/vxml_crc_verify_element_tree: 80 crc verified *Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_tree_delete: vxmlp=657CF2E4, usage_cnt=1 url=http://beehive.proseguros.com.do:80/voice-servlet/aa/view/Proseguros.do? *Sep 22 15:36:03.499: vxml_tree_delete:mem_mgr_mempool_free: mem_refcnt(66F3A368)=0 - mempool cleanup *Sep 22 15:36:03.499: //7952/454501800000/VXML:/vxml_session_delete: *Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mem_refcnt(66F0D858)=0 - mempool cleanup *Sep 22 15:36:03.499: vxml_session_delete:mem_mgr_mempool_free: mempool=NULL *Sep 22 15:36:03.499: //-1//VXML:/vxml_destroy: Exit *Sep 22 15:36:03.499: //-1//VXML:/vxml_vapp_terminate: Exit *Sep 22 15:36:03.499: //-1//VXML:/vxml_placecall_done: Blind transfer, exit@5937 *Sep 22 15:36:03.499: //7952//AFW_:/vapp_session_send: Call already disconnected - vxml tree not found *Sep 22 15:36:03.503: //-1//AFW_:HN6C144D34:/AFW_M_VxmlModule_Free: *Sep 22 15:36:03.503: MOD[VxmlModule_66545360_0_1813269812] ( ) I attached a full trace too. thanks.