Can the B-ACD queue cope with PSTN numbers in the queue's hunt-group? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8584083 2013-05-22T06:46:51Z 2013-05-22T06:46:51Z Paolo Bevilacqua http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8590937 2012-11-15T16:54:23Z 2012-11-15T16:54:23Z

You can use my 'Hunter' script to do that. It can be acquired on ciscoscripts.com.

Paolo Bevilacqua 2012-11-15T16:54:23Z David Bullock http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8588717 2012-11-15T16:01:48Z 2012-11-15T16:01:48Z

OK, I see now that you cannot have a PSTN number in an ephone-hunt, not can you use a voice-hunt with bacd. This is not desirable, so I must hack the script to provide my own 'hunting logic'. But where to start? On Nov 16, 2012 2:46 AM, "Cisco Developer Community Forums" < cdicuser@developer.cisco.com> wrote: > David Bullock has created a new message in the forum "TCL-API": > -------------------------------------------------------------- Yes, but > what does 'available' mean? > > Does the script assume that all hunt-group members are CME ephone-DNs, and > check to see whether at least one ephone bound to that DN is on-hook? > > Or does 'available' mean simply that one of the many call legs the queue > tried to start has picked up? > > thanks, > On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" < > cdicuser@developer.cisco.com> wrote: > > > Raghavendra Gutty Veeranagappa has created a new message in the forum > > "TCL-API": -------------------------------------------------------------- > > Hi David, > > If a member of the hunt group is available > > to take a call, the call is connected. If no member of the hunt group is > > available, the call remains in the call queue for that hunt group. Note > > that a > > call queue, although dedicated to a particular hunt group, is managed by > > the > > B-ACD call-queue script and not by the hunt group itself. > > Call-queue parameters are configurable. You can specify the amount of > time > > that passes between hunt-group retries and the maximum amount of time > that > > a call can be held in queue. > > for more information refer below link > > > > > http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759 > > > > Thanks, > > Raghavendra > > -- > > To respond to this post, please click the following link: ** or simply > > reply to this email. > -- > To respond to this post, please click the following link: ** or simply > reply to this email.

David Bullock 2012-11-15T16:01:48Z David Bullock http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8588464 2012-11-15T15:44:48Z 2012-11-15T15:44:48Z

Yes, but what does 'available' mean? Does the script assume that all hunt-group members are CME ephone-DNs, and check to see whether at least one ephone bound to that DN is on-hook? Or does 'available' mean simply that one of the many call legs the queue tried to start has picked up? thanks, On Nov 16, 2012 12:36 AM, "Cisco Developer Community Forums" < cdicuser@developer.cisco.com> wrote: > Raghavendra Gutty Veeranagappa has created a new message in the forum > "TCL-API": -------------------------------------------------------------- > Hi David, > If a member of the hunt group is available > to take a call, the call is connected. If no member of the hunt group is > available, the call remains in the call queue for that hunt group. Note > that a > call queue, although dedicated to a particular hunt group, is managed by > the > B-ACD call-queue script and not by the hunt group itself. > Call-queue parameters are configurable. You can specify the amount of time > that passes between hunt-group retries and the maximum amount of time that > a call can be held in queue. > for more information refer below link > > http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759 > > Thanks, > Raghavendra > -- > To respond to this post, please click the following link: ** or simply > reply to this email.

David Bullock 2012-11-15T15:44:48Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8586445 2012-11-15T13:34:39Z 2012-11-15T13:34:39Z

Hi David, If a member of the hunt group is available to take a call, the call is connected. If no member of the hunt group is available, the call remains in the call queue for that hunt group. Note that a call queue, although dedicated to a particular hunt group, is managed by the B-ACD call-queue script and not by the hunt group itself. Call-queue parameters are configurable. You can specify the amount of time that passes between hunt-group retries and the maximum amount of time that a call can be held in queue. for more information refer below link http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-11-15T13:34:39Z David Bullock http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8584082 2012-11-15T12:53:32Z 2012-11-15T12:52:35Z

The queue apparently keeps track of 'availability' of members in the hunt-group (where in app-b-acd-ver.tcl does it do this? ... I am still absorbing it).  That's all fine I suppose, if each number in the hunt-group can be  traced back to an ephone-dn.   But what if there is a mobile phone number in the hunt?  Does the queue just presume that it *could* be available, and try to call it?  Or does it decide that it's *never* available?  Is it possible to customize this behaviour? I'd like my TCL IVR to queue callers, and pester a single mobile phone which is "on call".  I want it to keep the call in the queue if the mobile phone is busy, and treat this as a 'someone will surely pick up the queue soon' situation, rather than the queue deciding that 'nobody is available'. No, I didn't actually try it yet.  I want to comprehend the code first. thanks! David.

David Bullock 2012-11-15T12:52:35Z