Calls to be in Queue on Operator phone till she picks up the call http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=9472926 2013-05-23T04:55:41Z 2013-05-23T04:55:41Z Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9508581 2012-12-18T09:07:39Z 2012-12-18T09:07:39Z

Thank you sir, Yes as per requirment they dont need a prompt before putting callers in queue and while they are in Queue they need to play a file basically. SO while i put them on Queue will it play en_bacd_music_on_hold.au or en_bacd_allagentsbusy.au please advice.. So TCL Script can monitor the Offhook/Onhook status of a Call Manager phone then am i correct ..Please advice on this sir.. With Regards, Hari.S On Tue, Dec 18, 2012 at 3:58 AM, Cisco Developer Community Forums < cdicuser@developer.cisco.com> wrote: > Raghavendra Gutty Veeranagappa has created a new message in the forum > "TCL-API": -------------------------------------------------------------- > Hi Hari, > > yes you can use this script, When an AA is configured for drop-through > mode, the AA sends incoming calls directly to a call queue without > providing menu choices to callers. Once in the queue, a caller hears > ringback if an agent is available or music on hold (MOH) if all agents are > busy. If a prompt for drop-through mode is configured, the caller hears the > prompt before being sent to the queue as described. The drop-through prompt > is simply a greeting to callers; it might say "Thank you for calling XYZ, > Inc. An agent will be with you shortly." > > > Thanks, > Raghavendra > -- > To respond to this post, please click the following link: **or simply > reply to this email.

Hariharan S 2012-12-18T09:07:39Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9508441 2012-12-18T08:58:03Z 2012-12-18T08:58:03Z

Hi Hari, yes you can use this script, When an AA is configured for drop-through mode, the AA sends incoming calls directly to a call queue without providing menu choices to callers. Once in the queue, a caller hears ringback if an agent is available or music on hold (MOH) if all agents are busy. If a prompt for drop-through mode is configured, the caller hears the prompt before being sent to the queue as described. The drop-through prompt is simply a greeting to callers; it might say "Thank you for calling XYZ, Inc. An agent will be with you shortly."   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-12-18T08:58:03Z Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9505548 2012-12-18T07:38:39Z 2012-12-18T07:38:39Z

Hi Experts, So to get this setup do i need to use Cisco Unified CME B-ACD with Drop-Through Option: Example As per the document it says "The following example sets parameters for an AA service called aa and a call-queue service called callq. The direct-dial number to reach the AA service is 800 555-0100. Callers to this number drop through to the ephone hunt group that has a pilot number of 5071 after hearing the initial prompt from the file en_dt_prompt.au." So here anyway i can dorectly send the call to the hunt group and if phone is busy i can take the call in Queue ? Pelase advice With Regards, Hari.S On Mon, Dec 17, 2012 at 1:27 PM, Cisco Developer Community Forums < cdicuser@developer.cisco.com> wrote: > Yaw-Ming Chen has created a new message in the forum "TCL-API": > -------------------------------------------------------------- There is no > script exactly match your need. Cisco BACD script is closer to your need. > BACD script > http://software.cisco.com/download/navigator.html?i=rt > BACD guide > > http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html > -- > To respond to this post, please click the following link: **or simply > reply to this email.

Hariharan S 2012-12-18T07:38:39Z Yaw-Ming Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9473276 2012-12-17T18:27:29Z 2012-12-17T18:27:29Z

There is no script exactly match your need. Cisco BACD script is closer to your need. BACD script http://software.cisco.com/download/navigator.html?i=rt BACD guide http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

Yaw-Ming Chen 2012-12-17T18:27:29Z Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9472925 2012-12-17T18:11:03Z 2012-12-17T18:11:03Z

Hi Experts, I need to have a small setup as, incoming calls while comes in should ring the Operator phone if she is not on a call but if operator is Busy, it needs to play a specific file and once operator done with the call, Script needs to present this call to the operator. I am a begineer and i used sample scripts couple of times for the requirements earlier..so which tcl script do i need to use it here..please advice me.. Thanks in advance for your kindful support and assistance   With Regards, Hariharan.S    

Hariharan S 2012-12-17T18:11:03Z