Hi Experts,
I have a Ingress/VXML gateway talking to CVP. Since the latency is more than 200 MS i hear around 4 to 6 seconds delay in call to play the first prompt. I could see it is due to WAN delay. But i am seeing a bug "csctd31704" and since we are running CVP 8. As per SRND
"• On the survivability service, the setting for "wan-delay-ringback" can be set to 1 to add a ringback tone during longer than normal call setup times with IVR."
"• Setting WAN Delay to zero will have the effect of immediately playing holdmusic.wav and then playing it for a minimum of 5 seconds."
I see after changing this on survivability.tcl still ringback is not prompting intead it is silence / dead air till first prompt getting played.
My Query:
Is there a way we can make the Music on Ring for the caller in local gateway using a TCL Script parallely transfer the call to VXML till first prompt gets played ? So users wont experience a silence till first prompt ?
I am sure you guys might have fixed issues similar to the Query..Please assist on this.
 
Thanks in advance for your support and co-operation.
 
With Regards,
Hariharan.S
 
 
 

Thank you sir.