For the Cisco IOS VXML browser you can refer to
 
Cisco IOS Tcl IVR and VoiceXML Application Guide
 
http://developer.cisco.com/c/document_library/get_file?folderId=162164&name=DLFE-10901.pdf
 
You also can post your questions in
 
http://developer.cisco.com/web/cvp/forums
 
From Tthere you can get more CVP experts
 
Thanks !
 
 

So recording is happening in IOS voice gateway, right ?
 
Can you please help me understand the scenario ? Here is what I understand what you mean whole call recording.
Call coming to GW, triggered VXML API application, play promt saying call will be recorded the VXML application will record the entire conversation ?
Do we pipe the voice string to 3rd party recording device ? what interface is for recrding ? codec ?
 
Thanks,
 
 

Thanks for the link, but unfortunately I don't see any info in that doc on "whole call recording" either.

The recording discussed in your doc is the VXML 2.0 functionality that allows a caller to record their input at some point of the call flow. The key difference between THAT and 'whole call recording' are: 1) the former only records part of the conversation while the latter records the entire conversation on the IVR call, and 2) the former records only the caller-side of the call while the latter records both sides of the call (i.e. the caller AND the system).
 
BTW, i just noticed that the Voxeo link i gave earlier is not always working (depending on how you get there). So, to see a more detailed explanation, go to: http://www.vxml.org/, scroll all the way down the navigation panel (on the left) and click on the voxeo:recordcall link.
 
Hope someone on the gateway team can provide a more definitive answer on my original questions (repeated here):
 
1) Is whole call recording supported by the Cisco IOS browser?
2) If so, please kindly explain how this feature can be enabled and how the recordings can be obtained? Or point me to a doc that has this info.
 
Thanks,
Rachel

Hi Vijay,
 
Interestingly, I happen to be very familiar with the CVP Element Spec doc you just mentioned.
 
Chapter 23 of that doc is NOT about 'whole call recording', but about the other VXML 2.0 recording functionality detailed in my last post. I mentioned a few key differences between the two in that post.
 
I was told this is the correct forum to post questions specifically about the Cisco IOS VXML browser. Please kindly let me know the answers to these questions:
 
1) Is "whole call recording" supported by the Cisco IOS browser (as it IS by other existing VXML 2.0 browsers such as Tellme and Voxeo)?
2) If so, please explain how this feature can be enabled, either in the gateway or in the application, and how the recordings can be obtained afterwards. OR, please point me to a doc that has this info.
 
Thanks,
Rachel

Ok, this is confirmed.
 
If you refer to the follow then I am sorry to say that is not supported.
 
Thanks,
 
Yawming
 


<voxeo:recordcall>  element

The <voxeo:recordcall> element is a proprietary extension to the VoiceXML specification that allows the developer to record both sides of a call, recording the human and the application interaction to a wav file that is stored in the developer's Voxeo File Manager in the 'recordings' subdirectory. <voxeo:recordcall> can record to a stereo audio file and contains *two* 8-bit streams, (note that two 8-bit streams is not the same as recording in 16 bit). Note that using the <vxml xmlns:voxeo> element/attribute pairing is required for the inclusion of this extension element in your code. Also be aware that attempting to 'turn on' call recording while it has already been enabled will result in a fatal application error. However, you are free to turn it on and off at your leisure within the application by using the 'value' attribute.





usage

<voxeo:recordcall info="CDATA" value="(0-100)">
<!--EndFragment-->

I have forwarded your question to marketing team, I will let you know as soon as I hear from them.
Regarding 2nd quesion, I wonder if you have a Cisco SE work with you ? If you have maybe you can ask SE. This is more like a solution question. But anyway I will try to see if anyone can answer your questions.
 
Thanks !
 
 
 

By the way what is the ¿application tuning¿ refer to ?
 
 
Thanks,
 
Yawming
 

Hi,
I knew this is very old post now. I'm also looking for this functionality and wanted to check if this feature added/available in any of the latest version of IOS?
Regards,
Feroz Syed

Thanks Anupam! We don't have speach recog. I'm looking for CISCO solution as we are on CVP 8.5 platform. I went through some documents and found something related to Media Forking which supported by CISO Media Sense. I'm not sure if this servers the perpose that I'm looking for. If anyone could provide  more on this , that would be great. 
 http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/mediasense/853/srnd/cms853srnd.pdf