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Returning from a vxml application to ICM
vxml
Answer
9/30/10 7:42 PM
I have a menu system in ICM that has an option which send the caller to a vXML script.  The vXML script runs successfully but when the script is compete and the <exit/> tag is executed the call is disconnected rather than being returned to the next step in ICM.
Is there something I need to configure on ICM, or perhaps return a variable with the vXML <exit/> tag, for the call to continue in ICM when it has completed the vXML script?
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RE: Returning from a vxml application to ICM
Answer
10/1/10 3:31 PM as a reply to David Keith.
Hi David Keith,
 
Please use <return> tag instead of <exit> tag, when the VXML script is complete
 
Thanks,
Raghavendra
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RE: Returning from a vxml application to ICM
Answer
10/1/10 5:10 PM as a reply to Raghavendra Gutty Veeranagappa.
Thanks Raghavendra, I have tried using <return/> but unfortunately my vXML app has several <form> elements and moves through them in different directions depending on user input.  So when I call <return/> it redirects me back to the previous <form>.  Any more suggestions?
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RE: Returning from a vxml application to ICM
Answer
10/1/10 5:52 PM as a reply to David Keith.
Hi David Keith,
 
you can try adding <return> elements at all exit points in the document.
 
Thanks,
Raghavendra
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