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Answering machine detection
tcl vxm cpa amd
Answer
10/17/10 12:16 PM
hello all,
 
is this any way to Detect answering machine over sip-trunk (voip to voip calls) with out using ICM
could this be done through tcl or vxml
i think this could be done through CPA but how?
thanks
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RE: Answering machine detection
Answer
10/18/10 6:09 PM as a reply to ahm gawad.
Hi Ahm Gawad,
 
Actually Version 6.0 of the Unified Outbound Option adds several important features, including software based Call Progress Analysis (including answering machine detection), so I don't it is possible to detect an answering machine without using an ICM.
 
Refer the URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption6_0/user/guide/icme60ou.pdf
 
Thanks,
Anusha
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RE: Answering machine detection
Answer
10/23/10 5:35 PM as a reply to Anusha Kannappan.
thanks for your answer
i think i can do it but i have another question 
 
can i send an event to vxml leg from tcl
 
thanks
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