Hi All,
 
I am using a standard TCL script for B-Acd-AA and i need to achieve the following
 
After the en_bacd_welcome.au and en_bacd_menu_options.au if user press 0 the call should route to 4055 and if user dial any 4 digit extension, it needs to route it to extensions. It is not a CME solution and phones are in CUCM.
 
While trying to achieve this, after the welcome and menu option.au , while i press any one digit, i am getting the below error message..
 
LOGS:
Aug 10 12:50:37.821 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not ex
Aug 10 12:50:37.821 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call wi
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 6
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  -
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 70
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-vm-retry = 2  -
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 1
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Aug 10 12:50:37.825 GMT:
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Aug 10 12:50:37.825 GMT:
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: is mlpp = 0
Aug 10 12:50:37.825 GMT:
Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd:
>>>>>>>>>legstate = lg_001<<<<<<<<<<<
Aug 10 12:50:37.825 GMT:
Aug 10 12:50:37.829 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Aug 10 12:50:55.245 GMT: //1659//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<<
Aug 10 12:51:00.809 GMT: //1685//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 4 <<<
Aug 10 12:51:00.809 GMT:
Aug 10 12:51:00.809 GMT: //1685//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0
Aug 10 12:51:00.809 GMT:
Aug 10 12:51:00.809 GMT: //1685//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERRO
Aug 10 12:51:00.813 GMT: TCL script failure
        Result:
                         Play Failed
Aug 10 12:51:00.813 GMT:        TCL script failure errorInfo:
                        Play Failed
    while executing
"media play leg_incoming moh:livemoh"
    ("default" arm line 23)
    invoked from within
"switch -exact $optionSelected {
                                {#} {
                                        act_RetryMenu
                                }
                                {0} {
                                        act_GotDestNoOption
                                }
                                default {
                                        set playMusicFlag 1
                        ..."
    (procedure "act_GotDest" line 38)
    invoked from within
"act_GotDest"
Aug 10 12:51:00.813 GMT: //1659//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++
 
Please advice, since i am new to TCL, i am not sure what this error message means..
 
Thanks again in advance
Hariharan.S
 
 
 

HI Raghav,

It is now playing the files and that works but how to use option 0 in this bacd..could you please advice..

Thanks
Hari.S

Hi Hari,

An operator hunt group is a special case of hunt group. It is a group of phones that is prepared to provide lookup and connection services to callers. For this purpose, the B-ACD script assumes that the hunt group with the highest aa-hunt number is the operator group and allows this group to be reached when a caller dials 0 or dials the aa-hunt option number. For example, in a B-ACD application with two hunt groups, aa-hunt1 and aa-hunt2, a caller who dials 0 will be connected to aa-hunt2.

for more information about BACD please refer below link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html


Thanks,
Raghavendra