Hi Experts,
I need to have a small setup as, incoming calls while comes in should ring the Operator phone if she is not on a call but if operator is Busy, it needs to play a specific file and once operator done with the call, Script needs to present this call to the operator.
I am a begineer and i used sample scripts couple of times for the requirements earlier..so which tcl script do i need to use it here..please advice me..
Thanks in advance for your kindful support and assistance
 
With Regards,
Hariharan.S
 
 

Hi Experts,

So to get this setup do i need to use
Cisco Unified CME B-ACD with Drop-Through Option: Example
As per the document it says "The following example sets parameters for an
AA service called aa and a call-queue service called callq. The direct-dial
number to reach the AA service is 800 555-0100. Callers to this number drop
through to the ephone hunt group that has a pilot number of 5071 after
hearing the initial prompt from the file en_dt_prompt.au."

So here anyway i can dorectly send the call to the hunt group and if phone
is busy i can take the call in Queue ?

Pelase advice

With Regards,
Hari.S

On Mon, Dec 17, 2012 at 1:27 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Yaw-Ming Chen has created a new message in the forum "TCL-API":
> -------------------------------------------------------------- There is no
> script exactly match your need. Cisco BACD script is closer to your need.
> BACD script
> http://software.cisco.com/download/navigator.html?i=rt
> BACD guide
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
> --
> To respond to this post, please click the following link: **or simply
> reply to this email.

Thank you sir,

Yes as per requirment they dont need a prompt before putting callers in
queue and while they are in Queue they need to play a file basically. SO
while i put them on Queue will it play en_bacd_music_on_hold.au or
en_bacd_allagentsbusy.au please advice..

So TCL Script can monitor the Offhook/Onhook status of a Call Manager phone
then am i correct ..Please advice on this sir..

With Regards,
Hari.S

On Tue, Dec 18, 2012 at 3:58 AM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Raghavendra Gutty Veeranagappa has created a new message in the forum
> "TCL-API": --------------------------------------------------------------
> Hi Hari,
>
> yes you can use this script, When an AA is configured for drop-through
> mode, the AA sends incoming calls directly to a call queue without
> providing menu choices to callers. Once in the queue, a caller hears
> ringback if an agent is available or music on hold (MOH) if all agents are
> busy. If a prompt for drop-through mode is configured, the caller hears the
> prompt before being sent to the queue as described. The drop-through prompt
> is simply a greeting to callers; it might say "Thank you for calling XYZ,
> Inc. An agent will be with you shortly."
>
>
> Thanks,
> Raghavendra
> --
> To respond to this post, please click the following link: **or simply
> reply to this email.