how to play MOH in a h323 gateway using TCL how to play MOH in a h323 gateway using TCL http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6266909 2013-05-26T08:13:41Z 2013-05-26T08:13:41Z RE: how to play MOH in a h323 gateway using TCL Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6267003 2012-08-10T14:57:59Z 2012-08-10T14:57:59Z Hi Hari, An operator hunt group is a special case of hunt group. It is a group of phones that is prepared to provide lookup and connection services to callers. For this purpose, the B-ACD script assumes that the hunt group with the highest aa-hunt number is the operator group and allows this group to be reached when a caller dials 0 or dials the aa-hunt option number. For example, in a B-ACD application with two hunt groups, aa-hunt1 and aa-hunt2, a caller who dials 0 will be connected to aa-hunt2. for more information about BACD please refer below link http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html Thanks, Raghavendra Raghavendra Gutty Veeranagappa 2012-08-10T14:57:59Z RE: how to play MOH in a h323 gateway using TCL Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6266979 2012-08-10T14:56:14Z 2012-08-10T14:56:14Z Hi Raghav, It plays and use o to reach operator but no ringback to callers...is there something i need to add for rignback while users press 0 Please advice Thanks Hariharan.S Hariharan S 2012-08-10T14:56:14Z RE: how to play MOH in a h323 gateway using TCL Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6266952 2012-08-10T14:47:51Z 2012-08-10T14:47:51Z HI Raghav, It is now playing the files and that works but how to use option 0 in this bacd..could you please advice.. Thanks Hari.S Hariharan S 2012-08-10T14:47:51Z RE: how to play MOH in a h323 gateway using TCL Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6266937 2012-08-10T14:27:23Z 2012-08-10T14:27:23Z Hi Hariharan, please configure moh under telephony-service in router, make sure that audio file(en_bacd_music_on_hold.au) exists in flash. telephony-service [b]moh flash:en_bacd_music_on_hold.au[/b] Thanks, Raghavendra Raghavendra Gutty Veeranagappa 2012-08-10T14:27:23Z how to play MOH in a h323 gateway using TCL Hariharan S http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6266908 2012-09-05T07:14:30Z 2012-08-10T13:55:05Z Hi All,   I am using a standard TCL script for B-Acd-AA and i need to achieve the following   After the en_bacd_welcome.au and en_bacd_menu_options.au if user press 0 the call should route to 4055 and if user dial any 4 digit extension, it needs to route it to extensions. It is not a CME solution and phones are in CUCM.   While trying to achieve this, after the welcome and menu option.au , while i press any one digit, i am getting the below error message..   LOGS: Aug 10 12:50:37.821 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not ex Aug 10 12:50:37.821 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call wi Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 6 Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  - Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 70 Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-vm-retry = 2  - Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 1 Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: proc init_perCallvars Aug 10 12:50:37.825 GMT: Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0 Aug 10 12:50:37.825 GMT: Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: is mlpp = 0 Aug 10 12:50:37.825 GMT: Aug 10 12:50:37.825 GMT: //1685//TCL :/tcl_PutsObjCmd: >>>>>>>>>legstate = lg_001<<<<<<<<<<< Aug 10 12:50:37.825 GMT: Aug 10 12:50:37.829 GMT: //1685//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++ Aug 10 12:50:55.245 GMT: //1659//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD Service Running <<< Aug 10 12:51:00.809 GMT: //1685//TCL :/tcl_PutsObjCmd: >>>>>>>>>>>>> return from infotag get evt_dcdigits is : 4 <<< Aug 10 12:51:00.809 GMT: Aug 10 12:51:00.809 GMT: //1685//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0 Aug 10 12:51:00.809 GMT: Aug 10 12:51:00.809 GMT: //1685//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERRO Aug 10 12:51:00.813 GMT: TCL script failure         Result:                          Play Failed Aug 10 12:51:00.813 GMT:        TCL script failure errorInfo:                         Play Failed     while executing "media play leg_incoming moh:livemoh"     ("default" arm line 23)     invoked from within "switch -exact $optionSelected {                                 {#} {                                         act_RetryMenu                                 }                                 {0} {                                         act_GotDestNoOption                                 }                                 default {                                         set playMusicFlag 1                         ..."     (procedure "act_GotDest" line 38)     invoked from within "act_GotDest" Aug 10 12:51:00.813 GMT: //1659//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++   Please advice, since i am new to TCL, i am not sure what this error message means..   Thanks again in advance Hariharan.S       Hariharan S 2012-08-10T13:55:05Z