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How to pass accountNum from TCL to IPCC

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How to pass accountNum from TCL to IPCC
Answer
8/11/10 2:42 PM
Hello,
 
I am wondering if there is a way to pass accountNum or any PeriferalVariable from the TCL script to IPCC Express
Gateway and CCM are connected via H323
 
Should this work?
TCL:
set callInfo(accountNum) $accNum
leg setup $dest callInfo leg_incoming


then extract it in IPCC script
accountNum = Get Enterprise Call Info (--Trigering Contact--, --Call.AccountNumber--, --All--)

thank you for your answer
Rok
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RE: How to pass accountNum from TCL to IPCC
Answer
8/11/10 6:12 PM as a reply to Rok Tisler.
Hi Rok,
 
From the link http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/script_devp/editor_step_ref/crs501sr.pdf   it is clear that we can extract the Accountnumber using the Get Enterprise Call Info.
 
Thanks,
Anusha
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RE: How to pass accountNum from TCL to IPCC
Answer
8/12/10 6:35 PM as a reply to Anusha Kannappan.
Thanks Anusha,
 
From the link you provided i canot see if this is supported with TCL script:
set callInfo(accountNum) $acc
 
This actualy does not pass accountNum parameter to IPCCX
accountNumber in IPCCX database, is always empty !
 
Mind, that Gateway with TCL script is connected to CallManager/UCCX over H323
 
 
Regards,
Rok
 
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RE: How to pass accountNum from TCL to IPCC
Answer
8/14/10 2:23 AM as a reply to Rok Tisler.
Account number is not sent to remote end in H323 message.

It¿s used for authentication and logging in to CDR.
 
Thanks !
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