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RE: CallBack trigger
Answer
12/16/11 7:49 AM
hello please anyone help me out


Hi, 
    I am sri working on callback. how to write the email that trigger the gateway which later initiate a call. could anyone please brief me abt the same..
 
 Thanx a lot..
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RE: CallBack trigger
Answer
8/18/10 9:24 PM as a reply to srikanth satturi.
This is Tcl IVR API(different from IOS TCL). We cannot use email to trigger the script.
 
Thanks,
 
Yawming
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RE: CallBack trigger
Answer
8/18/10 10:31 PM as a reply to Yaw-Ming Chen.
This is Tcl IVR API(different from IOS TCL). We cannot use email to trigger the script.
 
Thanks,
 
Yawming[/quote
 
 
Very thnx Yawming for your reply..
 
Probably I was not properly presented my problem. My Issue is I have AS5400.i got webcallback tcl script from Portaone. They have given four ways to initiate the call. 
 
One of them is through Email.
Could you please have a look at this link.
http://www.portaone.com/solutions/callback/
 
 
Thanks a lot
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RE: CallBack trigger
Answer
8/18/10 11:01 PM as a reply to srikanth satturi.
Thanks for sharing the information.
As you can see from the picture for email trigger.
The call flow is like this.
Send the email to App server, App server send a call to trigger Tcl script on gateway, Tcl script  connect the destination and disconnect the incoming call from App server, Tcl script dial out to caller(who sent email) when caller pick up Tcl connect caller to destination.
 
 
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RE: CallBack trigger
Answer
8/19/10 12:57 AM as a reply to Yaw-Ming Chen.
Thanks for sharing the information.
As you can see from the picture for email trigger.
The call flow is like this.
Send the email to App server, App server send a call to trigger Tcl script on gateway, Tcl script  connect the destination and disconnect the incoming call from App server, Tcl script dial out to caller(who sent email) when caller pick up Tcl connect caller to destination.
 
 

 
Thnx a lot
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RE: CallBack trigger
Answer
8/19/10 12:17 PM as a reply to srikanth satturi.
Thanks for sharing the information.
As you can see from the picture for email trigger.
The call flow is like this.
Send the email to App server, App server send a call to trigger Tcl script on gateway, Tcl script  connect the destination and disconnect the incoming call from App server, Tcl script dial out to caller(who sent email) when caller pick up Tcl connect caller to destination.
 
 


 
Thnx a lot


Hi, we have a web server with porta, but we don't have an app server  and we set things up on our own platform when we can thats why I want to trigger this tcl script with our request from our client on mobile phone.Please let me know how the tcl script gets triggered.
 
thanks
nitin
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RE: CallBack trigger
Answer
8/19/10 12:48 PM as a reply to nitin chopra.
Thanks for sharing the information.
As you can see from the picture for email trigger.
The call flow is like this.
Send the email to App server, App server send a call to trigger Tcl script on gateway, Tcl script  connect the destination and disconnect the incoming call from App server, Tcl script dial out to caller(who sent email) when caller pick up Tcl connect caller to destination.
 
 


 
Thnx a lot


Hi, we have a web server with porta, but we don't have an app server  and we set things up on our own platform when we can thats why I want to trigger this tcl script with our request from our client on mobile phone.Please let me know how the tcl script gets triggered.
 
thanks
nitin
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RE: CallBack trigger
Answer
8/19/10 1:22 PM as a reply to nitin chopra.
Hi nitin,
 
The TCL script on Gateway gets triggered by making a call from the application which deployed on web server
 
Thanks
Raghavendra
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RE: CallBack trigger
Answer
8/19/10 2:22 PM as a reply to Raghavendra Gutty Veeranagappa.
Hi nitin,
 
The TCL script on Gateway gets triggered by making a call from the application which deployed on web server
 
Thanks
Raghavendra

 
 
thanks Raghavendra
But how the mobile client application can be deployed and how it can be use to trigger the TCL script.
Can u exaplain in steps .
 
thanks
nitin
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RE: CallBack trigger
Answer
8/19/10 3:41 PM as a reply to nitin chopra.
Hi Nitin,
 
you cannot trigger the tcl script with client on mobile phone, to trigger TCL script you can make a call to Cisco Gateway
 
for example below configuration need to be done in cisco GateWay to trigger newapp.tcl
 
(config)#application 
(config-app)#service  newapp tftp://server/newapp.tcl
(config)# dial-peer voice 3 pots
(conf-dial-peer)# incoming called-number 125
(conf-dial-peer)# application newapp
 
 
Thanks
Raghavendra
 
 
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RE: CallBack trigger
Answer
8/27/10 9:45 AM as a reply to Raghavendra Gutty Veeranagappa.
Hi Nitin,
 
you cannot trigger the tcl script with client on mobile phone, to trigger TCL script you can make a call to Cisco Gateway
 
for example below configuration need to be done in cisco GateWay to trigger newapp.tcl
 
(config)#application 
(config-app)#service  newapp tftp://server/newapp.tcl
(config)# dial-peer voice 3 pots
(conf-dial-peer)# incoming called-number 125
(conf-dial-peer)# application newapp
 
 
Thanks
Raghavendra
 
 

Hi
 
How to send email to gateway for callback?
what are the To and From  fields will be in the email?
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RE: CallBack trigger
Answer
8/27/10 12:47 PM as a reply to nitin chopra.
Hi Nitin,
 
please check the below link it will be helpful for you
 
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a0080327711.shtml
 
Thanks
Raghavendra
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RE: CallBack trigger
Answer
8/31/10 1:46 PM as a reply to Raghavendra Gutty Veeranagappa.
Hi Nitin,
 
please check the below link it will be helpful for you
 
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a0080327711.shtml
 
Thanks
Raghavendra

 
Hi
 
Please tell me the settings for sending email to gateway.
 
Thanks
 
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RE: CallBack trigger
Answer
8/31/10 4:33 PM as a reply to nitin chopra.
Hi Nitin,
 
the follwing configuration need to done in gateway
 
application 
service offramp flash:app_faxmail_offramp.2.0.1.1.tcl
fax interface-type fax-mail
mta send server 14.84.31.12 port 25
mta receive aliases vnt-3725-51.gateway.com
mta receive maximum-recipients 10
mta receive generate permanent-error
dial-peer voice 5590 pots
destination-pattern 991....
port 2/0:23
forward-digits all
prefix 9
!
dial-peer voice 2 mmoip
description off-ramp inbound SMTP from Unity
application offramp
information-type fax
incoming called-number 991

Thanks
Raghavendra
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RE: CallBack trigger
Answer
8/31/10 5:31 PM as a reply to Raghavendra Gutty Veeranagappa.
Hi Nitin,
 
the follwing configuration need to done in gateway
 
application 
service offramp flash:app_faxmail_offramp.2.0.1.1.tcl
fax interface-type fax-mail
mta send server 14.84.31.12 port 25
mta receive aliases vnt-3725-51.gateway.com
mta receive maximum-recipients 10
mta receive generate permanent-error
dial-peer voice 5590 pots
destination-pattern 991....
port 2/0:23
forward-digits all
prefix 9
!
dial-peer voice 2 mmoip
description off-ramp inbound SMTP from Unity
application offramp
information-type fax
incoming called-number 991

Thanks
Raghavendra

 
I tried with above configurations tried sending Email to gateway. i could see this error when i enabled debugging for mta services
 

<!--StartFragment-->ALL_ERROR; faxmail_server_tel_number_translate failed
CALL_ERROR; Error 2 from smtp verb RCPT TO:<111111111@GatewayIP>
<!--EndFragment-->

 
Thnx
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RE: CallBack trigger
Answer
9/3/10 2:03 PM as a reply to srikanth satturi.


Hi Nitin,
 
the follwing configuration need to done in gateway
 
application 
service offramp flash:app_faxmail_offramp.2.0.1.1.tcl
fax interface-type fax-mail
mta send server 14.84.31.12 port 25
mta receive aliases vnt-3725-51.gateway.com
mta receive maximum-recipients 10
mta receive generate permanent-error
dial-peer voice 5590 pots
destination-pattern 991....
port 2/0:23
forward-digits all
prefix 9
!
dial-peer voice 2 mmoip
description off-ramp inbound SMTP from Unity
application offramp
information-type fax
incoming called-number 991

Thanks
Raghavendra


 
I tried with above configurations tried sending Email to gateway. i could see this error when i enabled debugging for mta services
 

<!--StartFragment-->ALL_ERROR; faxmail_server_tel_number_translate failed
CALL_ERROR; Error 2 from smtp verb RCPT TO:<111111111@GatewayIP>
<!--EndFragment-->

 
Thnx

 
Hi ,
 
Is the  port 2/0:23 in the above configuration is correct for cisco 5400.
i tried as mention in the above config details .I got message  " % Invalid input detected at '^' marker "
Pls advice
 
Thanks
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RE: CallBack trigger
Answer
9/3/10 2:26 PM as a reply to nitin chopra.
Hi Nitin,
 
In the configs provided, it just specifies the sample port numbers. We need to modify the configs based on our connectivity. Please do the configuration based on your port connectivity.
 
Thanks,
Anusha
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RE: CallBack trigger
Answer
9/3/10 5:21 PM as a reply to Anusha Kannappan.
Hi Nitin,
 
In the configs provided, it just specifies the sample port numbers. We need to modify the configs based on our connectivity. Please do the configuration based on your port connectivity.
 
Thanks,
Anusha

 
Hi
 
I dont have any idea wat is the voice port / port settings for cisco 5400.Please give the command or port value if u know.
 
Thanks.
 
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RE: CallBack trigger
Answer
9/3/10 6:14 PM as a reply to nitin chopra.
Hi Nitin,

please use  the following command to verify ports
 
show voice port summary    
 
show voice port [<em class="cEmphasis">slot/<em class="cEmphasis" style="font-style: italic;">controller:{<em class="cEmphasis">ds0-group-number | <strong class="cKeyword">D}] [<strong class="cKeyword">summary]
 
Thanks
Raghavendra
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RE: CallBack trigger
Answer
9/3/10 6:21 PM as a reply to Raghavendra Gutty Veeranagappa.
Hi Nitin,

please use  the following command to verify ports
 
show voice port summary    
 
show voice port [<em class="cEmphasis">slot/<em class="cEmphasis" style="font-style: italic;">controller:{<em class="cEmphasis">ds0-group-number | <strong class="cKeyword">D}] [<strong class="cKeyword">summary]
 
Thanks
Raghavendra

 
Hi
 
I didnt found the output .Only headers are available without details
like -- PORT            CH   SIG-TYPE....... etc...
 
Please advice
 
Thanks
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