Tech Details
Cisco gateway voice applications can be developed using one or both of these two scripting languages:
- Tcl IVR 2.0¿Tcl-based scripting with a proprietary Cisco API. Provides extensive call control capabilities, signaling, and GTD manipulation.
- VoiceXML¿Standards-based markup language for voice browsers. Existing web server and application logic can be used for VoiceXML applications, requiring less time and money to build infrastructure and perform development than traditional proprietary IVR systems require.
- Applications can also be developed using a hybrid of both Tcl IVR and VoiceXML.
