I am using EM in my organisation and trying to set up out Corporate Directory with WebDialer call link. I am using CUCM 6.1(3).
I am currently testing using the proxy HTTPS call with the URL:
https://10.15.200.22/webdialer/Webdialer?cmd=doMakeCallProxy&uid=mk0000&appid=webdialer&pwd=password&destination=63988
 
It pops the Webdialer box but when I press dial, I get 'Call to 63988 failed : Failed to open
device/line'
 
I also cant get it to work from the CCMUser Directory with the same error.
 
Why cant I get WebDialer to work?
 
Thanks
Mike

The profile does not actually come up. The Calling Device just says 'Use Extension Mobility'.
Your right in that the device should come up. Any ideas why it doesnt? The user is associated?
 
Thanks
Mike

Sorry Matt but I did not resolve this issue. I suspected that a Webdialer bug in the previous software version that was just a small one like 'DOES NOT WORK WITH EXTENSION MOBILITY' had not been fixed properly in my release. I did not pursue it as we were not prepared to upgrade a 10,000 device cluster with an Engineering Special.

I have however developed a far superior and scalable solution which we will be putting into production within a couple of weeks.
I am happy to discuss this with you further and could actually provide services to help you build it if you require.

Thanks
Mike
ciscodev@ipcsolutions.com.au<mailto:email@ipcsolutions.com.au>

________________________________
From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, 11 November 2009 0:50
To: cdicuser@developer.cisco.com
Subject: New Message from Matt Epps in Cisco WebDialer (WebDialer) - Cisco Webdialer Questions: RE: Web Dialer - Failed to open device/line

Matt Epps has created a new message in the forum "Cisco Webdialer Questions":
--------------------------------------------------------------
Michael,

I am experiencing exactly the same issue as yourself. Did you manage to resolve this ?

Best wishes,

Matt
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