Hi,
 
I'm trying the Webdialer feature in CUCM 7.0 (I'm using VMWare btw), when I opened the Webdialer url : https://<cucmipaddress>:8443/webdialer/Webdialer, I got the following error :
<h3>Service temporarily unavailable, please try again later: Cisco CTIManager down</h3>
I've taken the steps to ensure the CTIManager service is Activated and running, also the WebDialer service is activated and running too, but still get the same error.
I've also turned on the Webdialer trace, and using the RTMT tool, I've been able to get the following trace lines :
 
2011-06-12 21:42:38,661 ERROR database.CMDatabase - CMDatabase::executeServiceParamsQuery: Null params/value
2011-06-12 21:42:44,925 ERROR webdialer.CTIProvider - Cannot Create Provider Connection refused
2011-06-12 21:42:44,925 ERROR webdialer.CTIProvider - Unable to create CTI provider
2011-06-12 21:42:44,926 ERROR webdialer.WebdialerServlet - Failed to create CTI provider for service:Unable to create CTI provider
2011-06-12 21:47:45,622 ERROR [Thread-21] webdialer.WebdialerServlet$ProviderRetryThread - Unable to create JTAPI provider:
2011-06-12 22:23:40,355 ERROR [http-8443-Processor20] webdialer.CTIProvider - Cannot Create Provider Connection refused
2011-06-12 22:23:40,356 ERROR [http-8443-Processor20] webdialer.CTIProvider - Unable to create CTI provider
2011-06-12 22:23:40,356 ERROR [http-8443-Processor20] webdialer.WebdialerServlet - Failed to create CTI provider for service:Unable to create CTI provider
2011-06-12 22:23:40,357 ERROR [http-8443-Processor20] webdialer.WebdialerServlet - WebdialerServlet::doProcessHTTPRequest: failed to create CTIManager
 
Could someone help me on this issue? your help is greatly appreciated. Thank you.