http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1056660 2013-05-21T16:21:42Z 2013-05-21T16:21:42Z JAMES DEPHILLIP II http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8904145 2012-11-29T03:05:05Z 2012-11-29T03:05:05Z

I was having this same issue and went to the forums for help but could not find an answer. However, after some testing I did find that you can not end a call that was received using webdialer...It works fine for me on calls that were made from the device but not calls that were answered.   [quote=Filipe Paredes]Hi all, When i use the webdialer service to MakeCall with a certain user that is logged in on his phone, it works ok. But the EndCall (endCallSoap method) returns an error:     <?xml version="1.0" encoding="UTF-8"?>   <!-- @namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding-left:4em; } * { display: block; padding-left: 2em; } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; position: absolute; left: -1em; } .collapse { display: block; } .collapse:before { content: '-'; color: red; position: absolute; left:-1em; } -->[url=http://10.101.141.1:8990/WebdialerWS_PL/WebDialerService.asmx/EndCall]<[color=#990000">NBCallResponse xmlns="http://bcpcorp.net/webservices/webdialerservice/2008/08" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"&gt]ResponseCode[/color]></a>1[color=blue">&lt]ResponseDescription[/color]></a>EndCall Failed[color=blue">&lt]NBCallResponse[/color]>   I dont understand what the problem is, since the makeCall works fine.   Thanks[/quote]

JAMES DEPHILLIP II 2012-11-29T03:05:05Z Sandro Galletti http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6526005 2012-09-19T14:24:09Z 2012-09-19T14:24:09Z

Hi to all, i'm writing to you to know if there are any options, to do an auto login to the webdialer http page, using Javascript or Html.   I have used the sample below, but i don't find where i can put username and password for auto login.   It is possible to do? Thx   <pre>function launchWebDialerWindow( url ) { </pre> <a name="wp1055311"></a> <pre> webdialer=window.open( url, "webdialer", "status=no, width=420, height=300, scrollbars=no, resizable=yes, toolbar=no" ); </pre> <a name="wp1055312"></a> <pre> } </pre> <pre class="pPreformatted"><a name="wp1055313"></a> </pre> <a name="wp1055314"></a> <pre> function launchWebDialerServlet( destination ) { </pre> <a name="wp1055315"></a> <pre> url= 'https://<%=server_name%>/webdialer/Redirector?destination='+escape(destination); </pre> <a name="wp1055316"></a> <pre> launchWebDialerWindow( url ); </pre> <a name="wp1055317"></a> <pre> } </pre> <a name="wp1055318"></a> <pre><em class="cEmphasis">!These functions can be called from the HTML page which has a hyperlink to the phone number to be called. An example of it is [/i]</pre> <a name="wp1055319"></a> <pre><em class="cEmphasis"><TD><A href="javascript:launchWebDialerServlet( <%= userInfo.TelephoneNumber %> )"><%= userInfo.TelephoneNumber %></A></TD> [/i]</pre>  

Sandro Galletti 2012-09-19T14:24:09Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5878707 2012-06-15T23:17:35Z 2012-06-15T23:17:35Z

Yes, for example via the HTTP interface, you would use the makeCallProxy request, for the SOAP API, use makeCallSoap using the credentials of a webdialer proxy user:    [url=http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/webdialer/1_0_3/wbdladm.html#wp1042731]http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/webdialer/1_0_3/wbdladm.html#wp1042731[/url]

David Staudt 2012-06-15T23:17:35Z Haim Noyman http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5721346 2012-05-13T09:15:07Z 2012-05-13T09:15:07Z

is there a way i can use that serice without uaername and passowd. it's uncomfortable for user's to enter username and passord for every dialing.   Thanks.

Haim Noyman 2012-05-13T09:15:07Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5039135 2012-01-21T00:24:35Z 2012-01-21T00:24:35Z

WebDialer uses UCM CTI primitives to do its thing, so the supported list of devices for CTI should match:   http://developer.cisco.com/web/jtapi/wikidocs/-/wiki/Main/Cisco+CTI+Supported+Device+Matrix   As you mention, those devices do not appear to be supported

David Staudt 2012-01-21T00:24:35Z Victor Vazquez http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5027586 2012-01-19T11:26:32Z 2012-01-19T11:26:32Z

Hi,   are video endpoints that now can be nateively resgitered in CUCM (Ex60, EX60, C Series..) supported by WebDialer? I do not see them on the list.   Thanks, Victor  

Victor Vazquez 2012-01-19T11:26:32Z Axel Schemberg http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4065568 2011-06-21T06:46:03Z 2011-06-16T18:51:09Z

Hi all,   I think there is a bug in CUCM 8.0.2.40000-1. I tried to use getPrimaryLine but only catched a SOAP-Exception. When downloading WDSL from http://server:8443/webdialer/services/WebdialerSoapService?wsdl I had to recognize, that this method is not mentioned, although it should be present in the API since CUCM 7.0 ... Can anybody verify?   Kind regards   Axel   [Edit: It is still not there in the latest 8.0.3]

Axel Schemberg 2011-06-16T18:51:09Z Axel Schemberg http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4064495 2011-06-22T16:35:17Z 2011-06-16T14:55:01Z

Hi all,   I am using CUCM 8.0.2.40000-1 and when doing a getProfileSoap responseCode 1 is return, even, when user has a configured device and webdialer is working. When I remove the device from user association also - in this case OK - response Code 1 is returned ...   Has anybody an information about a bug? (I already had a look at the bug toolkit, nothing seems to match)   Kind regards   Axel   EDIT: This was a missing "break" in my switch-case construction. Sorry to blame the API here. The Responsecode is correct.

Axel Schemberg 2011-06-16T14:55:01Z Danialdy Juniansyah http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4040665 2011-06-12T18:15:18Z 2011-06-12T18:15:18Z

Hi,   I'm trying the Webdialer feature in CUCM 7.0 (I'm using VMWare btw), when I opened the Webdialer url : https://<cucmipaddress>:8443/webdialer/Webdialer, I got the following error : <h3>Service temporarily unavailable, please try again later: Cisco CTIManager down</h3> I've taken the steps to ensure the CTIManager service is Activated and running, also the WebDialer service is activated and running too, but still get the same error. I've also turned on the Webdialer trace, and using the RTMT tool, I've been able to get the following trace lines :   2011-06-12 21:42:38,661 ERROR [main] database.CMDatabase - CMDatabase::executeServiceParamsQuery: Null params/value 2011-06-12 21:42:44,925 ERROR [main] webdialer.CTIProvider - Cannot Create Provider Connection refused 2011-06-12 21:42:44,925 ERROR [main] webdialer.CTIProvider - Unable to create CTI provider 2011-06-12 21:42:44,926 ERROR [main] webdialer.WebdialerServlet - Failed to create CTI provider for service:Unable to create CTI provider 2011-06-12 21:47:45,622 ERROR [Thread-21] webdialer.WebdialerServlet$ProviderRetryThread - Unable to create JTAPI provider: 2011-06-12 22:23:40,355 ERROR [http-8443-Processor20] webdialer.CTIProvider - Cannot Create Provider Connection refused 2011-06-12 22:23:40,356 ERROR [http-8443-Processor20] webdialer.CTIProvider - Unable to create CTI provider 2011-06-12 22:23:40,356 ERROR [http-8443-Processor20] webdialer.WebdialerServlet - Failed to create CTI provider for service:Unable to create CTI provider 2011-06-12 22:23:40,357 ERROR [http-8443-Processor20] webdialer.WebdialerServlet - WebdialerServlet::doProcessHTTPRequest: failed to create CTIManager   Could someone help me on this issue? your help is greatly appreciated. Thank you.    

Danialdy Juniansyah 2011-06-12T18:15:18Z Filipe Paredes http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3997037 2011-06-03T12:35:59Z 2011-06-03T12:35:21Z

Hi all, When i use the webdialer service to MakeCall with a certain user that is logged in on his phone, it works ok. But the EndCall (endCallSoap method) returns an error:     <?xml version="1.0" encoding="UTF-8"?>   <!-- @namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding-left:4em; } * { display: block; padding-left: 2em; } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; position: absolute; left: -1em; } .collapse { display: block; } .collapse:before { content: '-'; color: red; position: absolute; left:-1em; } -->[url=http://10.101.141.1:8990/WebdialerWS_PL/WebDialerService.asmx/EndCall]<[color=#990000]NBCallResponse[/color] [color=red]xmlns[/color]="[color=red]http://bcpcorp.net/webservices/webdialerservice/2008/08[/color]" [color=red]xmlns:xsd[/color]="[color=red]http://www.w3.org/2001/XMLSchema[/color]" [color=red]xmlns:xsi[/color]="[color=red]http://www.w3.org/2001/XMLSchema-instance[/color]">[/url]<a><[color=#990000]ResponseCode[/color]></a>1[color=blue]</ResponseCode[/color]><a><[color=#990000]ResponseDescription[/color]></a>EndCall Failed[color=blue]</ResponseDescription[/color]></[color=#990000]NBCallResponse[/color]>   I dont understand what the problem is, since the makeCall works fine.   Thanks

Filipe Paredes 2011-06-03T12:35:21Z Victor Castro http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3899751 2011-05-18T12:32:59Z 2011-05-18T12:32:59Z

Hi Axel, Ok. Thank you very much. But, don't you know how can I do this? Thank you again. Regards. Víctor Castro

Victor Castro 2011-05-18T12:32:59Z Axel Schemberg http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3901253 2011-05-18T08:26:50Z 2011-05-18T08:26:50Z

Hi Victor,   for your question the AXL forum is fine ... this is Webdialer API. Webdialer does't has the possibility to check for DND.   Kind regards   Axel

Axel Schemberg 2011-05-18T08:26:50Z Victor Castro http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3870358 2011-05-11T20:56:08Z 2011-05-11T20:56:08Z

Hi All,   I'm working with C#, and trying to get a DND status of the list of extensions. I'm trying to do this with AXLAPIService, ...\8.0\AXLAPI.wsdl and wd70.wsdl, I found some methods that probably serve to get the DND status and/or set it. The question is, these APIs are corrects to do this and, how do I do this with these APIs or others corrects?   If you can to put some sample here, would help a lot!!!   Thank you very much.   Víctor Castro

Victor Castro 2011-05-11T20:56:08Z Selim Budakoglu http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3753641 2011-04-20T11:55:15Z 2011-04-20T11:55:15Z

Hi all, I have downloaded the version 8.0.1 installer for ClickToCall and tried to install it on 32bit Windows XP SP2 system. However during the installation process installer showed the text abnormally and could not finish the process successfully. Does anyone faced a problem like that? Is this installer OK? Please see the attached screenshots. Thanks in advance.  

Selim Budakoglu 2011-04-20T11:55:15Z Gordon Ross http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3524528 2011-04-06T08:26:10Z 2011-04-06T08:26:10Z

[quote] Anyway.. I just wished that WSDLs would be tested against at least one framework for the major languages. [/quote] Totally agree. It would also be nice if some Cisco people kept an eye on these forums. So many questions are just left un-answered. Other companie "get" the fact that developers can help sell their products. Cisco don't :-(   GTG

Gordon Ross 2011-04-06T08:26:10Z DAVID CONSTANTINO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3153796 2011-03-09T21:50:50Z 2011-03-09T21:50:50Z

Is there a plug in for Lotus to click to dial from

DAVID CONSTANTINO 2011-03-09T21:50:50Z Axel Schemberg http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2815554 2010-12-10T02:29:20Z 2010-12-10T02:29:20Z

Hello Bjoern,   I just tested with CUCM 6.1 and the URL https://1.1.1.1/webdialer/wsdl/WebdialerSoap.wsdl prints the WDSL on the screen. With that code I was able to call wsdl.exe to generate CSharpe code from.   Hope it helps   Regards   Axel

Axel Schemberg 2010-12-10T02:29:20Z Bjoern Kirchhof http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2733548 2010-11-11T14:06:56Z 2010-11-11T14:06:56Z

Hi,   I've pretty less backring in programm languages at all... I "only" know how to configure CUCM clusters :-) A customer of us wants to use webdialer in order to control their phones. I passed all documents, I found here, to him... Now we tells me that he would need the wsdl code itself from cucm which runs when to enter: https://<CCM_Server>/webdialer/wsdl/wd70.wsdl My question is : - It it is correct, who can I get the source file - If it is not correct, what can I tell him, who he should begin?   Webdialer server is running and working fine with clicktocall application.   Regards Bjoern

Bjoern Kirchhof 2010-11-11T14:06:56Z BOUHEDJAR MADJID http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2584771 2010-09-28T21:38:48Z 2010-09-28T21:38:48Z

Hi,   we found that the same issue is caused by the special character '&' in the password for the WDSysUser. We were able to reproduce the same in my setup by having this character in the password. Could you please change the the password for the WDSysUser/WDSecureSysUser from User Management -> Application User page. Please ensure that the new password does not contain '&' or any special character. Also ensure that the WebDialer service is restarted after the password is changed. Please let me know how does it go   Best Regards   [b][color=#1f497d]Madjid BOUHEDJAR[/color][/b][color=#1f497d] [/color]IPC Engineer, Converged Communication Tel : + 33 (0) 1 49 75 88 91 Mob : +33 (0) 6 60 24 92 81 [url=mailto:madjid.bouhedjar@eu.didata.com][color=#1f497d]madjid.bouhedjar@eu.didata.com[/color][/url] DIMENSION DATA FRANCE  [url=http://www.dimensiondata.com/][color=#1f497d]www.dimensiondata.com[/color][/url]

BOUHEDJAR MADJID 2010-09-28T21:38:48Z Ruben Sanchez Bono http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2502084 2010-09-02T21:04:48Z 2010-09-02T21:04:48Z

Hí Stephan,   It was really usefull. Thank you very much but I have the same question asked by Cristian. I don't know how to access the wsdl description to make the changes. I tried in the admin console of CCM OS, also with the web interfaces of CCM Administration and CCM OS Administration but I can not find how to edit the file. I need help please. Thank you in advance. Regads.

Ruben Sanchez Bono 2010-09-02T21:04:48Z