The documentation doesn't really say what getProfileSoap is supposed to return.


By calling it for various users it seems to do the following:
return controlled devices and their lines (regardless of cti control flags)


Is that supposed to be it? For users that also have EM I noted that even if they're logged in, getProfileSoap does not return those devices. Neither is there anything happening if a phone has an ownerUserId set.


So is it correct that we have to resort to the EM service / AXL SQL DB queries to deal with extension mobility? I have no trouble calling makeCall for the EM device, but since it's not returned by getProfileSoap I have to do the device selection using other means.

I was testing it against a 6.1.4.2190-3.
 
I configured a bunch of users.. users that had nothing (=> no result), users that had a device (via owner user id => no result), users that had devices associated via device association (=> those devices and lines where returned), user that was logged in via em (=> no results), user that had devices associated and was logged in via em (=>associated devices were returned).