Web Dialer - Failed to open device/line

RE: New Message from Matt Epps in Cisco WebDialer (WebDialer) - Cisco Webdi

2010-09-28T21:38:48Z

Hi, we found that the same issue is caused by the special character '&' in the password for the WDSysUser. We were able to reproduce the same in my setup by having this character in the password. Could you please change the the password for the WDSysUser/WDSecureSysUser from User Management -> Application User page. Please ensure that the new password does not contain '&' or any special character. Also ensure that the WebDialer service is restarted after the password is changed. Please let me know how does it go Best Regards [b][color=#1f497d]Madjid BOUHEDJAR[/color][/b][color=#1f497d] [/color]IPC Engineer, Converged Communication Tel : + 33 (0) 1 49 75 88 91 Mob : +33 (0) 6 60 24 92 81 [url=mailto:madjid.bouhedjar@eu.didata.com][color=#1f497d]madjid.bouhedjar@eu.didata.com[/color][/url] DIMENSION DATA FRANCE [url=http://www.dimensiondata.com/][color=#1f497d]www.dimensiondata.com[/color][/url]

RE: New Message from Matt Epps in Cisco WebDialer (WebDialer) - Cisco Webdi

2009-11-11T03:26:26Z

Sorry Matt but I did not resolve this issue. I suspected that a Webdialer bug in the previous software version that was just a small one like 'DOES NOT WORK WITH EXTENSION MOBILITY' had not been fixed properly in my release. I did not pursue it as we were not prepared to upgrade a 10,000 device cluster with an Engineering Special. I have however developed a far superior and scalable solution which we will be putting into production within a couple of weeks. I am happy to discuss this with you further and could actually provide services to help you build it if you require. Thanks Mike ciscodev@ipcsolutions.com.au ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, 11 November 2009 0:50 To: cdicuser@developer.cisco.com Subject: New Message from Matt Epps in Cisco WebDialer (WebDialer) - Cisco Webdialer Questions: RE: Web Dialer - Failed to open device/line Matt Epps has created a new message in the forum "Cisco Webdialer Questions": -------------------------------------------------------------- Michael, I am experiencing exactly the same issue as yourself. Did you manage to resolve this ? Best wishes, Matt -- To respond to this post, please click the following link: or simply reply to this email. Notice: The information contained in this email message and any attached files may be confidential information, and may also be the subject of legal professional privilege. If you are not the intended recipient any use, disclosure or copying of this email is unauthorised. If you received this email in error, please notify the DEEWR Service Desk by calling (02) 6240 9999 and delete all copies of this transmission together with any attachments.

RE: Web Dialer - Failed to open device/line

2009-11-10T19:49:31Z

Michael, I am experiencing exactly the same issue as yourself. Did you manage to resolve this ? Best wishes, Matt

RE: Web Dialer - Failed to open device/line

2009-07-07T07:51:43Z

The profile does not actually come up. The Calling Device just says 'Use Extension Mobility'. Your right in that the device should come up. Any ideas why it doesnt? The user is associated? Thanks Mike

RE: Web Dialer - Failed to open device/line

2009-07-06T22:46:27Z

When the WebDialer dialogs come up, which device are you selecting to make the call from? Make sure the extension mobility profile is the one selected.

Web Dialer - Failed to open device/line

2009-07-04T08:19:13Z

I am using EM in my organisation and trying to set up out Corporate Directory with WebDialer call link. I am using CUCM 6.1(3). I am currently testing using the proxy HTTPS call with the URL: https://10.15.200.22/webdialer/Webdialer?cmd=doMakeCallProxy&uid=mk0000&appid=webdialer&pwd=password&destination=63988 It pops the Webdialer box but when I press dial, I get 'Call to 63988 failed : Failed to open device/line' I also cant get it to work from the CCMUser Directory with the same error. Why cant I get WebDialer to work? Thanks Mike