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Failed to get SiteUrl

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Hello,
 
I'm getting this error when connecting to my client's site. I've read the other posts that talk about this and I believe I'm using the correct URL for site (https://<site name>.webex.com/WBXService/XMLService). I am calling the GetEvent API and am passing in the Site ID and Partner ID. The client has the XML API enabled in their Site Features.
 
Can this error mean anything but the obvious? Maybe related to bad credentials, Site settings, user access/permissions, user is not an Event admin/host, etc.?
 
Thanks in advance!
 
Request:
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <header>
       <securityContext>
       <webExID>{1}</webExID>
       <password>{2}</password>
       <siteID>{3}</siteID>
       <partnerID>{4}</partnerID>
       </securityContext>
    </header>
    <body>
        <bodyContent xsi:type="java:com.webex.service.binding.event.GetEvent">
<sessionKey>{5}</sessionKey>
</bodyContent>
    </body>
</serv:message>
 
Response:
<?xml version="1.0" encoding="UTF-8" ?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common">
<serv:header>
<serv:response>
<serv:result>FAILURE</serv:result>
<serv:reason>Failed to get SiteUrl</serv:reason>
<serv:gsbStatus>PRIMARY</serv:gsbStatus>
<serv:exceptionID>010000</serv:exceptionID></serv:response>
</serv:header>
<serv:body>
</serv:body>
</serv:message>

I am facing the same exact error. Not sure what is wrong.

Hello WebEx Support,
 
Still stuck on this...any suggestions??
 
Seems like I'm not the only one experiencing this.

The most common reason you would see this error is if your siteID and partnerID where incorrect for your WebEx site.  To get your production siteID and partnerID you need to be in the Gold Developer Program.  You Webex Account manager can give you more information on pricing and support.
 
If you already participate in the GDP your account manager will be able to provide these values to you.
 
One other possible cause for this error is if you set the name of your XML as name="xml", it should be name="XML".  Of course the format of this value depends on how you are posting to the service.
 
thank you
-Kingsley Lewis

Thanks for the reply Kingsley. I doubled checked with my client and learned they were not actually part of the GDP, so I'm not sure what values they were trying to use for the Site/Partner ID.

Hi Adam,
 
Your client will need to contact their account manager to get set up on the GDP.  If you need to get a head start you can use our sandbox site.  There are limitations to the sandbox (no site admin accounts, 20 minute meetings) but you can work out most proof of concepts.  Click on the support tab at the top and then choose Try WebEx APIs to get started.
 
 
 
 
Thank you
-Kingsley Lewis

we are facing the same exact error. Not sure what is wrong, it seems to be working if i make a call one way and fails th eother way.

please help.
Uday

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