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Calling LsttrainingattendeeHistory to retrieve attendance information

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Calling LsttrainingattendeeHistory to retrieve attendance information
lsttrainingattendeehistory
Answer
5/23/12 9:50 AM
Here is my WebEx request (securityContext values obfuscated):

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service http://www.webex.com/schemas/2002/06/service/service.xsd" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
  <header>
    <securityContext>
      <webExID>.......</webExID>
      <password>.......</password>
      <siteName>.........</siteName>
      <partnerID>........</partnerID>
    </securityContext>
  </header>
  <body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <bodyContent xsi:type="java:com.webex.service.binding.history.LsttrainingattendeeHistory">
      <startTimeScope>
        <sessionStartTimeStart>05/22/2012 00:00:00</sessionStartTimeStart>
        <sessionStartTimeEnd>05/22/2012 00:00:00</sessionStartTimeEnd>
      </startTimeScope>
      <endTimeScope>
        <sessionEndTimeStart>05/23/2012 00:00:00</sessionEndTimeStart>
        <sessionEndTimeEnd>05/23/2012 00:00:00</sessionEndTimeEnd>
      </endTimeScope>
      <listControl>
        <startFrom>1</startFrom>
        <maximumNum>1</maximumNum>
        <listMethod>AND</listMethod>
      </listControl>
      <order>
        <orderBy>NAME</orderBy>
        <orderAD>ASC</orderAD>
      </order>
    </bodyContent>
  </body>
</serv:message>

 
I don't get any records back despite running an event and it appearing in the portal as Ended.
 
What am I doing wrong?
 
John
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 10:44 AM as a reply to John Mills.
Hi,

Not sure but it might be because your 'sessionStartTimeStart' and 'sessionStartTimeEnd' are exactly the same which probably means that the search will only return sessions that have that exact start time and there are probably none.

Ben
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 10:54 AM as a reply to Ben Lobo.
Ooh - that seemed a good idea - and also change the listControl slightly (using OR instead of AND and upping the upper limit) thus:
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service http://www.webex.com/schemas/2002/06/service/service.xsd" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>
<webExID>....</webExID>
<password>....</password>
<siteName>...</siteName>
<partnerID>...</partnerID>
</securityContext>
</header>
<body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<bodyContent xsi:type="java:com.webex.service.binding.history.LsttrainingattendeeHistory">
<startTimeScope>
<sessionStartTimeStart>05/22/2012 00:00:00</sessionStartTimeStart>
<sessionStartTimeEnd>05/23/2012 00:00:00</sessionStartTimeEnd>
</startTimeScope>
<endTimeScope>
<sessionEndTimeStart>05/22/2012 00:00:00</sessionEndTimeStart>
<sessionEndTimeEnd>05/23/2012 00:00:00</sessionEndTimeEnd>
</endTimeScope>
<listControl>
<startFrom>1</startFrom>
<maximumNum>100</maximumNum>
<listMethod>OR</listMethod>
</listControl>
<order>
<orderBy>NAME</orderBy>
<orderAD>ASC</orderAD>
</order>
</bodyContent>
</body>
</serv:message>

But sadly still nothing.

Thanks for the prompt reply, though.

J.
Flag

RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 1:30 PM as a reply to John Mills.
I would try leaving out the 'endTimeScope' options completely and just searching on 'startTimeScope' to see if that makes a difference. Also try widening the 'startTimeScope' range to make sure you are definitely including the start time of the session that you know exists (or leave the 'startTimeScope' range out completely as well to search for all sessions)

If that still doesn't produce any results, are you sure there were any attendees on the session(s)?

Finally, are you sure you are using an account that has access to the training session(s) that you are searching for?

Ben
Flag

RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 2:39 PM as a reply to Ben Lobo.
Sadly, no cigar.

Cut straight to the chase and left everything out except the listControl element. Now losing the will to liv...

Yes I am using the same user in the securityContext element but I know you gotta ask...

Anyway, here is the output:

<serv:response>
<serv:result>FAILURE</serv:result>
<serv:reason>Sorry, no record found</serv:reason>
<serv:gsbStatus>PRIMARY</serv:gsbStatus>
<serv:exceptionID>000015</serv:exceptionID>
</serv:response>

Any ideas? Are you employed by WebEx - if so, could we move this conversation to email?

Regards,

J.
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 2:41 PM as a reply to John Mills.
Sorry forgot other question, yes there was 1 (my boss!) attendee.
Flag

RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 2:55 PM as a reply to John Mills.
No I'm not a WebEx employee - just someone who happened to see your message and has experienced similar issues in my dealings with the WebEx APIs in the past.

The only other thing I can think of is that perhaps WebEx doesn't consider the session that you're searching for to be part of its history yet. The session you're searching for is fairly recent and I'm not sure how this all works under the hood but I know there were times when I was trying to find sessions which had recently finished which didn't seem to appear in the history until some time after the event itself.

Just a thought.

Ben
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 2:58 PM as a reply to Ben Lobo.
Well many thankyous Ben for trying to come to my rescue!

It's been more than 24 hours since the WebEx session ended which I would have thought was ample time to record this information. One more point - I'm using the test servers, in case it makes any difference.

J
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/23/12 3:31 PM as a reply to John Mills.
Hi John,

Check to see if reporting data is showing up in your account profile. If you login to the WebEx page, then choose My Webex -> My Reports, see if the data is there. If you are part of the gold developer plan and have a development site that ends in -dev, it's possible that the site is not correctly configured for reporting. If have a -dev site, and don't see any data in My Reports, then call into tech support and have them open a ticket to correctly map your site for reporting.

Thank you
-Kingsley Lewis
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RE: Calling LsttrainingattendeeHistory to retrieve attendance information
Answer
5/24/12 12:17 PM as a reply to Kingsley Lewis.
Thanks Kingsley.

Now escalating this to tech support.

J.
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