Tech Notes & White Papers

The Tech Notes below will help guide you through specific integration scenarios, and help you gain an understanding of message flows, data flows, and sequencing.

Tech Notes for Developers

Access these Developer Technical Notes for guidance on specific approaches to integration, best practices, and more.

• Scheduling and Launching Meetings on Mobile Devices using WebEx APIs
   This tech note describes how to schedule and launch meetings as host and attendee on mobile devices using the XML and URL APIs.
 
• WebEx Integration Best Practices
  This tech note covers numerous best-practices issues to follow and consider as you design and build your WebEx integrationTopics include security issues, error handling, cookies, and more.
 
• WebEx Meeting Services Platform APIs Technical Overview
  This paper provides a detailed technical overview of the MediaTone Integration APIs, including command/message summaries and basic examples.
 
• Approaches to Single Sign-On
  This tech note provides guidance on several approaches to implementing single sign-on behavior with both the URL and XML APIs.
 
• Approaches to Portal Integration
  This tech note provides ideas and suggestions on how to enhance a corporate communications portal with WebEx integrationIt explains approaches to portlet development, and covers specific API calls to use in the portlet logic to implement various features.
 
• Approaches to LMS Integration
  This tech note provides guidance for integrating WebEx Training Center into a Learning Management System framework and workflow.
 
• Approaches to CRM Integration
  This tech note provides ideas and approaches for integrating WebEx services (notably Support Center) with typical CRM systems that support customization and integration.
 
• URL API Host Account Creation
  This tech note discusses the methodology for creating host accounts using the URL APIThe described approach includes tips and considerations for security, passwords, tracking codes, meeting types, and error handling.
 
• Common Entry Points
  This tech note helps you understand the workings of WebEx Common Entry Points (CEPs) which provide direct access to certain WebEx pages that you can link to, or embed in your application or portalIt details the various available CEPs, their syntax, and behaviors.
 
• Federated SSO Authentication Service
  This tech note gives an overview of the WebEx SAML (Security Assertion Markup Language) Authentication serviceThis service is a platform for partners and enterprise customers to develop a secure, standards based single sign on systemWith SAML, partners and customers can securely authenticate to WebEx without a user password.
 
• Understanding Event Center Enrollment
  This tech note provides a solid understanding of the various integration options available for Event Center Enrollment.
 
• Cisco WebEx Cloud Security
  This paper provides an in-depth overview of the various layers of the security model within the service.
 
• Extensibility Tech note
  Applications can securely extend the data model in a private namespace.  This allows the developer to store and manage custom data associated with the customer organization, individual users, and other objects in the system.  Existing Connect objects can be extended by adding custom fields, and entirely new and independent objects can be defined as needed.