WebACD Server URL API

This section describes the WebACD Entry-form URL API. There are two variations of the URL API format ¿ the basic URL and the appended URL. The basic URL format is used when a request is made to all the CSRs available.The format of the basi URL is as follows:
SITE_URL/SERVICE_NAME/webacd.wbx?AT=entryform&QID=xxx&SK=***** ***[&f_fieldid1=...], where

  • AT = entryform is for entryform.
  • QID: Queue ID.
  • SK: Security Key generated based on SiteID and QID.
  • [f_fieldid]: This section is optional, it is for those required by fields not-displayed in the entry form.
However, when a customer wants to route a request to a specific CSR, they can append additional URL parameters to this URL as follows:
SITE_URL/SERVICE_NAME/webacd.wbx?AT=pqform&QID=xxx&SK=********
[&f_fieldid1=...]&CSRID=nnn1,nnn2
The CSRID parameter routes to multiple CSRs, if there is only one CSR, then there is no trailing comma.